Work Based Learning Report

In: Business and Management

Submitted By jaspinall18
Words 5035
Pages 21
Work Based Learning Business Report – Procedures, Policies and Practice

Jessica Aspinall

11020475

Contents Page

Introduction – Page 3

Confidentiality and Data Protection Policy – Pages 3-6

Chaperone Policy – Pages 6-7

Dress Code Policy – Page 7-8

Mobile Phone Usage Policy – Pages 8-9

Conclusion – Page 9

Introduction

In this report I am going to critically analyse and review 4 policies that are used in my workplace.

For the last two years I have been employed by Irwell Medical Practice as a part time GP Medical Receptionist. This is a large training practice with a patient population of approximately 14,000 patients.
I will review the following;

* Confidentiality and Data Protection – formal * Chaperone – formal * Dress Code – informal * Mobile Phone Usage – informal

The main focus of this report is to discover if these policies enhance or distract the practice from achieving a smooth and efficient working environment for both staff and patients.

Confidentiality and Data Protection Policy

GP Practices hold information about patients which must be kept private and confidential. All patients can expect that their personal information will not be disclosed without their permission (except in the most exceptional circumstances when disclosure is required when someone is at grave risk of serious harm). In some instances patient records can be very sensitive and may contain information concerning third parties. Patients have a right to expect that information about them will be held in confidence by their doctors.

Confidentiality is central to trust between doctors and patients. Without assurances about confidentiality, patients may be reluctant to seek medical attention or to give doctors the information they need in order to provide good care. Most patients understand the need for the healthcare…...

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