Ups Competes Globally

In: Business and Management

Submitted By Rozikan
Words 631
Pages 3
Management Information Systems
Rozenblat Oleg (oleg.rozenblat@euruni.edu)
Case study: UPS Competes globally with information technology
Question 1: What are the inputs, processing, and outputs of UPS’s package tracking system?
UPS is the world largest ground and air delivery service that operates worldwide. The main activity is about to receive or collect the parcel from sender and deliver it quickly and safely to the receiver. From information perspective, in order to provide the service UPS should receive the input information from sender such as details about sender and receiver (destination of the shipment, address) and customer preference on the service required such as collection/drop off, shipping times, etc. After all the required details are entered to the system, special software prints the label for each parcel which contains all the information. Then, UPS processes the information transmitting the label to the centralized computer system which generates routes how parcel can be dispatched, costing, timing and tracking opportunities. After, the output process include the service delivered and various reports to the customers, internal reports, log of queries and transactions, bills, claims supported by receiver signature. Ups also prefers to collect feedback on the service they deliver, so they can improve their service constantly.
Question 2: What technologies are used by UPS? How are these technologies related to UPS’s business strategy?
UPS uses various hardware and software technologies in delivering their service. Since establishment of the company, the business strategy of the company was to “provide the best service and lowest rates.” In order to reach that objective, UPS invests heavily into technologies to improve the service, reduce costs and be efficient. These technological advances are use of Delivery Information Acquisition Device,…...

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