Free Essay

Unit8 P5,M5,D3

In: Business and Management

Submitted By stephO
Words 1725
Pages 7
CAREER DEVELOPMENT PLAN
Job title: Cabin Crew
Organisation: Emirates Airline Skills needed for this job | Why is this skill necessary (use examples)? | Where/how did you find this out? | Do you have this skill? | How will you develop this skill? | Being physical fit | This skill is necessary because an airhostess I will need to be fit to do my job well. An airhostess need to be fit to be able to work on a plane and on their feet through their journey so they need to be able to work for long hours and be able to cope with been in the air.An airhostess needs to have energy to calm passengers down in case of emergencies. | http://blog.aviationjobsearch.com/blog/2012/07/advise-air-hostess-jobs-what-skills-do-i-need/ | I do think I have this skill. This is because I am free from any physical or mental illness which might lead to incapacity or inability to perform cabin crew duties. I do not have to depend alcohol or drugs. I have a good and healthier life style. I have normal vision without any glasses. I am physically fit because I go to the yoga classes to keep my balance and flexibility. | This skill could be developed by checking my BMI every week to have a better diet and by eating more front to digest properly. I could improve this skill by running in my space time. | Clear communication | This skill is necessary because Airhostess will be answering passengers questions which mean my voice will need to be clear in a formal speaking tone of voice, politely to passengers. This means an airhostess will need to be fluent in English in order for passengers to understand my answers and announcements. Talk to passengers like I know them in a polite manner. | http://www.buzzle.com/articles/air-hostess-jobs.html | I do think that I have this skill. The reason been is because I am able to speak clearly to people when I am talking and they answer back with no difficulties to understand what I am saying. I have always been able to understand people with different assents. I had a Grade B in English even though my first language is French. I also had A* in French. | This could be improved by taking French and English training classes to improve my communication skill will also be taking classes to learn how to talk to a rich person in a polite and formal way. This could help me when dealing with a VIP on board it will be easy for me to talk to them in a way that they could understand. | Team work | This skill is needed because an airhostess will need to work with other airhostess to assist the needs of passenger’s to meet their passenger’s expectations on board. I also need to work with other airhostess to ensure that all passengers leave he plane safely with their hand luggage. | http://www.cabincrew.com/career-advice/teamwork-how-to-be-a-cabin-crew-star/1135 | I do think I have this skill. This is because I like working with people. The most reason why I like working In a team work is making the work more efficient and having team spirit. The good thing about working in a team is whenever I am in a team I do the work at the best of my ability to meet the goals and expectations accurately because I have every team members support to keep me going. | This skill could be developed by getting involved in more activity that involves working with people. |

Qualifications needed for this job | Why is this qualification necessary (use examples)? | Where/how did you find this out? | How will you gain this qualification?(What is the level of the qualification, where can you do it? How long will it take?) | Diploma in Travel and Tourism | This qualification is important for an airhostess because an airhostess will be travelling around the world and needs to know the economic and cultures of different countries. An airhostess will travel and tourism diploma to able to provide a good customer service for passengers from different countries. An airhostess will also need this qualification to be able to give passengers information about their destination. | http://www.cityofbristol.ac.uk/courses/Subject-areas/Travel-Tourism/Pages/Travel-Tourism.aspx | The level of this qualification is a BTEC level 3. This qualification could be taking at the West Thames college in London. To get a BTEC level 3 in travel and tourism it will take me 2 years. http://www.west-thames.ac.uk/en/courses/subject/travel-and-tourism/ | Grade C or above in English | This qualification is necessary because This is a problem because the airhostess needs to make announcements on the behalf of the pilot; if the airhostess can’t speak properly passengers will not be able to understand the announcements. The airhostess will also have to answer passengers’ question. The airhostess will need to be able to fully speak English for passengers to understand. | http://www.prospects.ac.uk/air_cabin_crew_entry_requirements.htm | The level of this qualification is a Grade C and above in English. This qualification will be taking in a secondary school which will take two years for preparations and at the end of the two I will take an exam which will tell me if a got a Grade C or above. | Grade C and above in Maths | This qualification is necessary because an airhostess will be selling products on board. An airhostess will need to be able to give the right change to customers when they are buying products. This qualification is also important for an airhostess because and airhostess will need to be able to calculate when selling foreign currency in exchange for local currency to passengers on board. | http://www.careerintravel.co.uk/cabin-crew-career-information-minimum-requirements.htm | The level of this qualification is a Grade C and above in Maths.This qualification will be taking in secondary school in year 10 when I will learn the subjects and the end of year 11 to take the exam which will tell me if I got a Grade C or above. |

Experience needed for this job | Why is this experience necessary (use examples)? | Where/how did you find this out? | How will you gain this experience? | Customer service | This experience is important for an airhostess will be dealing with different customers such as customers with special requirement. An airhostess will need to be able to know how to deal with special requirement such as how to place their seatbelts without hurting them. | http://uk.answers.yahoo.com/question/index?qid=20120505151736AAFX1ED | I will gain this experience by taking a part time job that involves a face to face customer service. For example working in a retail shop such as new look which will give me the opportunity to help customers who need help and will give me the experience of dealing with different customers with different ages and gender. | health and safety | This experience is important for an airhostess because an airhostess will have to ensure that all passengers follow the safety procedures during the flight. In case of emergency an airhostess will need to know all the rules and procedures she as to follow to ensure all passengers are safe. | http://www.iata.org/whatwedo/safety/health/Pages/index.aspx | This experience will be gained by taking a health and safety course which will teach me the different procedures during different emergency case. This helps me to know the different equipment I need to use when helping someone who had an injury. | Working abroad | This experience is important for an airhostess because an airhostess will need to able understand the process of travelling and security. This is important because an airhostess will be going through those processes and will also be helping customers go through different processes of traveling such as visa applications. | I found this information during a conversation with an airhostess. | This experience will be gain by going on a holiday in another country and during the holiday apply for a vacation. This will give me the experience to work with people from different country who speak different language from English. |

Targets:
Write 3 SMART targets which will help you to achieve your career goals * I will complete the airhostess Aviation course level 3 by November 2016. * I will complete my maths GCSE at a Grade C by June 2015 * I will complete my travel and tourism diploma at a level 3 by June 2017.
Distinction 3 Answer the following questions about your interview experience: a) What went well in your interview? Why?
In my interview the things that went well were my body language, posture, tone of voice and eye contact. During the interview I was making eye contact with the interviewer this shows that I was fully engaged throughout the interview and also shows my interest for the job I am applying for. My body language was good because during the interview I did not move around and was fully focused which is good because it gives me the ability of answering questions in a clear tone of voice which made it easy for the interviewer to hear me. b) What did not go well? Why?
In my interview what did not go well was my confident. This is because through my interview I was nervous which made me rush my speech. This is a negative thing about my interview as I wasn’t able to express myself fully when answering questions. This prevented me from giving reasons of why I am the right candidate for the job. c) How will you improve next time? Why?
In my interview what could be improved is my confidence. This could be improved by doing activities that could help me building my confidence by practise. For example practicing public speech and role plays. This could help me build up my confident as I will be assertive when receiving criticism and listening to the criticism and making sure that I understand what is being said, use criticism as a way to learn and improve my confidence. This could help me in my interview as I will be prepared to fully express my answers when answering questions.…...

Similar Documents

Free Essay

It302-Unit8-Rapier-John.Doc

...IT302-Unit8- Part1: Introduction. The approach I used in unit 5 was a generic design which is flexible in nature with a basic layout planned so it can be easily molded, or modified to fulfill a variety of needs or applications. The wireframe associated with the design is shown without a supporting structure. The associated structure will be dictated by its application and placement. Part 2: Non-Speech Sounds. Non-speech sounds are a part of our life that we have been exposed to from our youngest days until the present. Over time we learned to understand what they represented and understand more as we were exposed to them. Many key us to an action or event that occurred or is occurring around us even if we can’t or don’t see what sound is in response to. Our ability to interpret non-speech sounds and its connection to vision is a trait that can be effectively used in designing a kiosk. Sound can be employed as a vehicle to attract us to a kiosk, or draw attention to a product or service. While the sound may not directly provide information, it can used to create an interest in a product or service and draw us to it. A certain amount of care is needed in the selection of the sound that is being used to attract customers. Its purpose is to create interest and to support it, but not to take control of the presentation of the product. The same formula can be applied when we are using a kiosk. As well as......

Words: 917 - Pages: 4

Premium Essay

P5- Identify Customers

...P5: |Product |Company |Target Group |How are they targeted? |Why are they targeted? | |[pic] |Nokia |The Nokia Lumia 720 is mainly |The Nokia users are targeted by |They are targeted so that they know| |Nokia Lumia 720 | |aimed for teens because of the |Nokia when they are doing a |if they need any changes for it and| | | |fact that it is very good and fun |survey to find out things and |they could make the improvements | | | |to use. |they can also be targeted from |for it so that Nokia would be one | | | | |Adverts in TV’s. |of the best sellers and make new | | | | | |products based on the reviews. | |[pic] |Cadbury |This Oreo chocolate is aimed for |They target their customers well|They are targeted because by | |Dairy milk Oreo | |everyone and especially people who|because they make very fun and ......

Words: 438 - Pages: 2

Premium Essay

Business P5

...Assignment Three – Task One and Two – P5 + M2. Economic Environment: The totality of economic factors, such as employment, income, inflation, interest rates, productivity, and wealth, that influence the buying behaviour of consumers and institutions. Business Cycle: A cycle, or series of cycles of economic expansion and contraction. Growth and Recession: Period of general economic decline, defined usually as a contraction in the GDP for six months (two consecutive quarters) or longer. Marked by high unemployment, stagnant wages, and fall in retail sales, a recession generally does not last longer than one year and is much milder than a depression. Although recessions are considered a normal part of a capitalist economy, there is no unanimity of economists on its causes. The economic environment is all of the economic factors such as employment, income, inflation, interest rates, productivity and wealth that influences the buying patterns of customers. An economic boom occurs when there is a high period of fast economic growth. The output is high because of an increased demand unemployment being low. After experiencing an economic boom, then comes the recession. This happens when the economic growth slows down and the level of output decreases. Unemployment is likely to increase and organisations may lose confidence and reduce their investments. After the recession there is a slump. This is a period when outputs slow down because of a reduction in demand.......

Words: 1018 - Pages: 5

Premium Essay

Unit 24 P4&P5

...Unit 24: P4 & P5 P4 - Describe the importance of referral to other organisations. P5 - Describe potential boundary issues that could occur in a helping relationship. The referral to other organisations means to see whether the patient needs counselling at all or needs another professional for their problems, such as a psychologist, doctor, hypnotist or doctor etc. It is important to refer the client to other organisations because they may need help from different medical service sectors, for example the client may have an eating disorder therefor they are obese and they end up seeing a counsellor about their problem, which doesn’t make much sense, this is why the referral system is crucial so instead of the client going to the wrong service, they can go to a physiotherapist and help them overcome their obesity. There are many protocols assessed before giving a client a referral, they make sure the urgency of referral is determined by several factors such as; level of risk involved, wishes of client, immediate nature of the demands for the service and wishes of clients family, friends guardians etc. They also have to make sure that the certain type of service they refer the client to will benefit them and help them rehabilitate themselves to get over their problems. In conclusion it is important that the client gets referred to the proper professional to help them with their dilemma, however the client is entitled to know what kind of professional they are being......

Words: 479 - Pages: 2

Premium Essay

Public Services Citizenship P5

...In this assessment I will show the ways of which the Public Services enforce methods to ensure diversity. P5- By Connor Littlewood. Diversity Statement West Midlands Police Service- "'Diversity presents a challenge and an opportunity. It presents us with the challenge of making our service accessible and relevant to all the people in the West Midlands. To achieve that goal we need to have the best possible understanding of what is wanted and required from our communities and we need to have the most knowledgeable and representative workforce to meet those needs. Critical to this will be ensuring that the actual and perceived service received by each Diverse group and individual is of the same level. This is West Midland Police’s opportunity to design and deliver local policing with Equality and Diversity as the cornerstone of our vision'". Chris Simms Chief Constable March 2010. According to that statement diversity in the terms of equality is up to scratch however, statistics show otherwise. In 2008, 25.2% of officers were female meaning that ¾ are men, further into detail ethnic minorities within in the English and Wales Police force clocked in at only 4.4%. For the Fire service 3% were women and for Ethnic minorities. The RAF contained about 1.8% ethnic minorities which means all together there ethnic minorities in the UK main public service sectors is 7.8%. If we go by the statement by Chief Constable Simms, more has to be done. Attitudes have changed......

Words: 510 - Pages: 3

Premium Essay

Unit 38 P5 M3

...P5 M3 Assess the impacts of changes in global and European business environment on a selected business. Oil price fluctuations Crude oil is the worlds most traded commodity by value, it is vital for many industries e.g. transportations, polymers and energy production that are closely linked with oil production As you can see in the image above the price of oil has crashed within a few months which has drastically decreased the price of fuels, the cause of this crash was due to new production methods which allowed other people to produce oil rather than the just the few that could before, this new method is called fracking. Assessment of impacts for KI KI are not heavily reliant on oil, they only use fuel for their cars which their main consumption. The price of fuel does influence them though, the biggest benefit is the effect on the customers, the lowering of the price of fuel means that people will, in effect, have a small pay rise, this will help KI as this will increase their customer’s disposable income and increase their consumer confidence. KI will always have oil related costs linked to their business as they use energy that is produced from oil and resources that wouldn’t be possible without oil e.g. polymers. The lowering of the oil price will help KI to maximise profits as they will be spending less on things that are oil based. KI may see people coming from further afield as the customers may thing that this drop in fuel price will allow them to...

Words: 1220 - Pages: 5

Free Essay

M5 2 Ra 2

...M5 Assignment 2: RA2: Course Project Task II (Etiology and Treatment) Etiology and Treatment This assignment follows up on your M3 A2 assignment in which you made primary and secondary diagnoses and also considered some of the differential diagnoses for your chosen case. Please do the following: - Modify your diagnoses (if needed) based upon the feedback I gave or the questions I asked you to spur your thinking; - Read five (5) peer-reviewed sources on the etiology of both your primary and secondary diagnosis. - Read five (5) peer-reviewed sources on the treatment of both your primary and secondary diagnosis. - Your paper should have these sections with the headings in bold: - - introduction o etiology of primary diagnosis o Etiology of secondary diagnosis o Therapeutic modality of primary diagnosis o Therapeutic modality of secondary diagnosis o Justification of the Selected Therapeutic Modality for the Primary Diagnosis o Justification of the Selected Therapeutic Modality for the Secondary Diagnosis o Application of the Treatment for the Primary Diagnosis o Application of the Treatment for the Secondary Diagnosis. o Citations / References in APA style. **Please focus on this, as this is still an issue. - The total page should be 8-10 pages. - NOTE: The developed emphasized that you should not discuss your differential diagnoses you did in Module 3 in this paper. These are......

Words: 290 - Pages: 2

Premium Essay

P5 Boom and Recession

...Task 1: Boom and Recession (P5 – Part 1) Current | Boom / Economic growth | Recession | Country - % - Year | Country - % - Year | Country - % - Year | GDP Growth rateUK – 0.5% 2015CHINA – 1.8% 2015 | UK – 1.5% 1983CHINA – 11.7% 1978 | UK – 0.3% 2008CHINA – 9.2% 2009 | Inflation rateUK – 0.1% 2015CHINA – 1.3% 2015 | UK – 4.6% 1983CHINA – 8.3% 1978 | UK – 3.61% 2008CHINA – 0.9% 2009 | Interest rateUK – 0.5% 2015CHINA – 4.35% 2015 | UK – 9.8% 1983CHINA – 7.5% 1978 | UK – 5% 2008CHINA – 2.52% 2009 | Unemployment rateUK – 5.3% 2015CHINA – 4.05% 2015 | UK – 2.6% 1983CHINA – 4.9% 1978 | UK – 5.4% 2008CHINA – 4.2% 2009 | Describe how the current economic environment is impacting on your two chosen Businesses (P5 - Part 2) TESCO Tesco is negatively affected by economic elements because it affects its price profits and the cost of its products and services. Unemployment rate is one of the factors that affect the company’s profitability. Unemployment decreases the demand for its products and services and in the end, its profitability. Unemployment is a major concern to the company because it is beyond its control. It affects its marketing opportunities and its overall performance in local and international markets. Even though Tesco is expanding its operations globally, it doesn’t make the profits it would be able to make because of unemployment. Its income over the past few years have greatly increased but since it is largely dependent on UK market;...

Words: 2217 - Pages: 9

Premium Essay

P6 D3

...budget would allow Coca Cola Café to compete with competitors more effectively by raising consumer awareness and increasing demand for the café. This initial loss of revenue should quickly begin to increase the number of sales and increase the cafés overall revenue. Relocate café to less prominent location / negotiate property agreement The Coca Cola Café’s is currently located in central London which has resulted in very high property rental costs and is currently the café’s largest expenditure. Coca Cola may benefit from moving the business to a less prominent location or negotiating costs with the property’s landlord resulting in cheaper rental costs causing the fixed costs to fall and thus the break-even point to fall. D3 Budgeting involves pre-planning an organisations spending by estimating the cost of each expenditure the business requires to function efficiently. The purpose of budgeting is to adhere to the financial goals of an organisation by promoting responsible spending by limiting funding which is an attempt to avoid unprofitable actions such as over-spending. Budgeting Coca Cola Café’s costs is critically important in maintaining profitability which is key to the overall success of the business. If the café’s budget is managed improperly, over-spending in particular areas will likely occur, leaving short-falls in others which will lower productivity and seriously compromise the cafés ability to remain profitable. If the Coca Cola Café......

Words: 1656 - Pages: 7

Premium Essay

P5 Everything

...P5. Explain how and why groups of customers are targeted for selected products. In this unit, I’m going to explain how and why groups of customers are targeted for selected products. The main reason why organisations target a particular group of customers is to make profit, but there are a lot of other reasons why organisations choose to target customers. I’m going to describe Nike targeted customers and I’m also going to explain why and how they target customers. Nike is a very big organisation; therefore it will have a large target audience. Nike specialises in sports wear such as trainers, tracksuits, bags etc. Nike produces football boots; they can choose to target customers, consumers and businesses. For example, Nike can make football boots for kids aged between 10-15years, so although the products were made for the kids, their target audience will mainly be the parents, because they know kids might not be able to afford the product. In this situation, the parents are the customers and the kids are the consumers, because they are the actual ones using the product. Their target audience for the football boots can also be sports men and women, in this situation the sports men and women are the customers and consumers, because they are the actual ones purchasing the product and using it. Nike targets businesses as well with their football boots, other businesses such as JD and sports direct may choose to buy football boots from Nike, in order to sell to......

Words: 2129 - Pages: 9

Premium Essay

P6 M3 D3

...to make up for this capital increase. This would create the same problem as the one above. As the prices of expenditures increase so does the amount of units that’s been made and with only being able to create 200 units they have very limited numbers to work with. If ABC Computing Ltd do not stick and control their budget then there are numerous of problems that can arise within the business. For instance, due to not having enough resources to make more than 200 units this limits them on what they can and cannot increase their prices on. If they increase the amount of capital being spent then obviously they will have to increase the production rates, but they have to many limitations to just increase their prices on the expenditure. (D3) Evaluation of the problem This is what the break-even chart now looks like with added expenses. And if we calculate the break-even point, which is 2,580 / (40-30) = 258 units. 258 units is what they have to produce to breakeven. However, they obviously can’t produce 258 units due to the fact that they can only produce 200 units per month. This means, to break-even and to start to make a profit, they will have to take into account a variety of different solutions that can dig them out of this hole that they are in. These different solutions can consist of: * Will they have to increase their selling price? * How would this compare with their competitors? * Could it be possible for them to create more units so they......

Words: 1614 - Pages: 7

Premium Essay

Unit 7 P3 and P5

...short term liability. If they are not liquid enough, it means that they are not able to cover their liability and would need to consider loans. Ratio analysis can also help the business to assess it performance by using efficiency ratios, this will help them identify if they are able to pay their liability on time. Historical data’s is essential when assessing the business performance as it gives the organisation an idea whether they are managing the business better or not. Having historical data about previous sales income of the company helps to monitor the company’s current performance as they could compare their current and previous data’s to understand whether they have increase their sales from previous years or it has reduced. P5 Describe how budgets can be used to set targets, to monitor and control an organisation: Define what is meant by the term budgeting A budget is the amount of money business own to invest or spend their money on new equipment or develop their business my expanding. Budgeting is vital for businesses because they need to be aware of if they have enough money to spend each year. Describe why budgets act as targets Budget act as targets because businesses predict their budget for each year. They want to hit the target to start making profit. It is beneficial for the business to predict their budget for each year, so they will approximately know their minimum and maximum income and outcome. Businesses want to hit their targets......

Words: 1300 - Pages: 6

Free Essay

Unit 2 M5

...Alice Hardy unit 2 m5 Teams start to get cohesion once they confront and go through challenges along. Bruce Tuckman determined levels that lead to team cohesion and best performance. In first stages, team members need to be goal focused and prevent conflicts. Spending additional time mutually not only in work place will generate positive interactions. Bruce Tuckman's theory is flexible and can be employed to sports, business or Public services teams. When going through these stages team member’s reaches know one another and can provide support to one another when they need to. That is what makes team cohesion. Good team cohesion will increase chances of doing the objective efficiently with high performance. Team shall be trusting each other and supporting. That may make job done faster and more effectively. People argue the cohesion comes from commitment to completion of the set task. dedicated teams feel a certain amount of responsibility as they often times, & most other clubs are interdependent as they'll usually have their own duties to fulfil an overall goal. The effect of bad team cohesion in a team that a team will not work constantly effectively, and once they are unsuccessful they will often get angered. That will leave little cohesion remaining to nothing. Meaning that they shall break apart in pursuing activities or be forced to rework their team technicians. This may be due to an unhealthy feeling of belonging or just poor team mechanics over all. But......

Words: 573 - Pages: 3

Free Essay

Unit 16 P5

...Unit 16 assignment 5 P5 Kenan Newton-Dawes Job role: banker Brief description of the role: List at least three competencies required to carry out this role effectively Outline how the performance of the employee in each competency area could be measured Explain what action could be taken to improve performance following measurement. Communication skills: The ability to convey information to another effectively and efficiently. Business managers with good verbal, nonverbal and written communication skills help facilitate the sharing of information between people within a company for its commercial benefit. To be a good sales assistant, you need to have excellent communication skills as they are found to be one of the most important skills that a person needs in order to apply for that particular role. This is because customers would be approaching sales assistants to ask about different products and services that a business sell or offer, and would require the person to communicate with them effectively and help them find the right products that they are looking for. The bank would be able to measure the performance of the employees communication skills by relying on the results from the actions taken by the bank to Effective communication skills supports everything, whether in the workplace or elsewhere. Poor communication in a work environment can lead to misunderstandings, time being wasted or......

Words: 2116 - Pages: 9

Free Essay

P5 Leadership and Teamwork

...P5 Describe the different types of teams that operate within a selected public service P5 asks learners to describe the types of teams that operate within a named public service, using examples from different team activities. Learners can look at functions that naturally lend themselves to team activity. State the teams in the box below and summarise their responsibility Service:Type of team | Summary of their responsibilities | Divisional | This is a group within a specific service that serves its own purpose. A certain division may have its specialist field. Unlike departments, it is often treated as a stand-alone entity where they operate themselves in terms of recruitment. | Departmental | A section of public services operations. Duties and roles are divided and are spread out amounts the various departments. They would each have a specific purpose and speciality. | Sectional | This is a type of team which is part of a larger division or department with a stronger focus in a specific field. They will often work with other teams within that department or division. | Geographical | This relates to the location of which a certain team is based or positioned. This is often done through the grouping of people at different stations within a specific public service. An example would be the police station of a certain county. | Multidisciplinary | This is a team that consists of members with different types of experience and knowledge. This is to generate the best...

Words: 512 - Pages: 3