Test

In: Business and Management

Submitted By sperla79
Words 557
Pages 3
Issue:
Steve: Hey Clara! I'm glad I caught you - I've been looking for you. ... I need a favor...
Clara: What's up?
Steve: Well, I'm working with a customer who's got a Spanish accent - I think he's like Mexican or something. Anyway.... I can hardly understand him and he's got a ton of questions and I don't want to give him any wrong information. I just think you'd have a better chance at helping him out.
Clara: Better chance? Is he asking about something that I specialize in?
Steve: No, not exactly - but I figured since your entire family was from Brazil...
Clara: First of all - in Brazil, Portuguese is spoken - not Spanish. Secondly, I studied French in school and don't know the first thing about Spanish.
Steve: Well either way - you definitely know more about all that cultural stuff than I do...
Clara: Cultural stuff?
Steve: Whooaaaa....settle down. I didn't mean to offend you - I was only trying to help out our company!
Boss: Excuse me. Clara and Steve. Can I see both of you in my office?
Resolution:
Ben/Boss: I couldn't help over hearing your conversation. If you have a minute, maybe I can help.
Clara: No it's ok,... I'm sure we can work it out later. I really have to get back to work.
Steve: It really wasn't a big deal....we're fine.
Ben/Boss: Well, it is a big deal to me. Why don't you two have a seat and let me talk. I couldn't help overhearing .... that the two of you may be having a bit of a misunderstanding regarding what Steve might have said.
Steve: Clara is blowing this way out of proportion, Ben. I was only trying to help the company out by teaming the customer with the most suited person from our team...I
Boss: Thanks Steve. Clara, why don't you tell Steve, in your own words, why his comment may have offended you.
Clara: First off, I'm Brazilian, not Mexican or any other country that happens to also be in South America…...

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