Six Sigma

In: Business and Management

Submitted By Reggie007
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Six Sigma and TQM/CQI Impact on U.S. Healthcare

Regla Perez

Keiser University

Dr. Mary Granoff


August 23, 2014


The concept of Six Sigma can be traced as far back as the late 1700’s when Carl Frederick Gauss introduced the normal curve. It wasn’t until the 1920’s when Walter Schewart was able to pinpoint the distance from the mean where a process which shows evidence of a defect or negative result, can be changed or corrected. However, it was Motorola’s Chairman Bob Galvin in the early 1980’s who after trying the traditional ways to measure defects realized they did not provide sufficient details that would identify the true effects of the defects within the manufacturer’s organization. It was at this at this time he introduced the concept of Six Sigma and helped the company’s bottom line which had not been a profitable one. Once the application of the Six Sigma concept became public, and the positive impact it had on Motorola’s bottom line, many other businesses wanted to learn about this concept. The impact of this concept was such that many of the executives of some of the largest companies have applied Six Sigma’s methodology to refocus their business on the road to profitability.
What is Six Sigma? The concept of Six Sigma can be defined as an efficient methodology to problem solving which contributes to the improvement of performance of an organization or business. Six Sigma statistically measures the improvement process to help identify the defects of a particular process to work through them in a systematic way with the goal of eliminating them and reaching a level of zero defects. Six Sigma works on two methodology: DMAIC (Define, Measure, Analyze, Improve, Control) which is used for the improvement of business process in existing businesses, or DMADV…...

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