Riordan Hr Service Request Bsa375

In: Computers and Technology

Submitted By silentsadist
Words 564
Pages 3
Riordan Human Resources Service Request
BSA/375
9/23/2013

Chief Operating Officer Hugh McCauley has submitted a service request to acquire software that unifies the operations of Human Resources. Currently implemented is an HRIS which is disjointed, using multiple formats and platforms that are stored locally and not in a centralized database. This organizational structure causes delays in data processing, report generation, information acquisition, and decision making. The organizational chaos immediately creates issues and unnecessary work load on the Human Resources staff and their superiors they report to, such as the Hugh McCauley. The first task in defining software feature requirements is speaking with the Human Resource department, payroll, accounting, legal, and upper level management. Each of these roles requires specific forms of information generated by the Human Resources department. The software performs functions based on processes, which are created from specific information needs. Creating software that makes the client (Riordan Manufacturing) happy means understanding their business processes & how this information needs to interact between each role within the company. A report generated by payroll that passes through human resources, then to the chief operating officer may go through several modifications as data is processed, added, and removed. The methods used to gather specific requirements for software processes include personal interviews, surveys, and group interviews. With this new HRIS implementation, my approach requires individual interviews for defining role-based needs. A compilation of the role needs presented in an information flow chart is required for the group interview. The structure of the interview begins with the interviewer describing the flow of the chart in high-level perspective. The detail gathering at this…...

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