Problem Solution: Riordan Manufacturing

In: Business and Management

Submitted By blaine
Words 2667
Pages 11
Problem Solution: Riordan Manufacturing
Riordan Manufacturing (Riordan) is a global plastics company owned by a Fortune 1000 enterprise, Riordan Industries. It produces plastic beverage containers in Albany, Georgia, custom plastic parts in Pontiac, Michigan and plastic fan parts in Hangzhou, China. Riordan's Research and Development is conducted in San Jose, California, corporate headquarters. Declining sales and profits has forced Riordan to change its sales processes and adopt a customer-relationship management system (CRM). A team approach was implemented with the expectation that sales will improve. Each sales team consists of a sales person, product engineer, and customer service representative (Apollo Group, Inc., 2004).
Riordan's managers have noticed that there is a decline in morale and work ethic. An annual employee survey indicated that employees are dissatisfied with the current reward system as well as benefits and overall satisfaction. The company is concerned that dissatisfied employees will find employment elsewhere. Riordan's President does not feel comfortable with changing the compensation system and the company has allocated $50,000 to hire an independent human resource (HR) consultant to analysis the issues in the employee survey. The HR consultant presented a proposal to redesign Riordan Manufacturing’s compensation and reward system which suggested a salary survey of the company's positions be conducted to determine current market positioning and adjust the salaries based on the results of the survey. The proposal also suggested developing an incentive system for sales and research and development based on the company's change to a CRM. Additionally, the proposal recommended a performance appraisal process be developed to ensure clearer alignment between business strategy and performance rewards (Apollo Group, Inc., 2004).
Situation…...

Similar Documents

Riordan Manufacturing

...treat different customers differently. Riordan Manufacturing had taken this philosophy and incorporated it into their mission as a company. Their mission reads as follows: Our Focus Six Sigma, leading edge R&D and exceeding ISO 9000 standards define the attitude and abilities of Riordan Manufacturing. We are industry leaders in using polymer materials to provide solutions to our customers challenges. Our R&D is, and will remain, the industry leader in identifying industry trends. Our Customer Relationships We will strive to be a solution provider for our customers and not be a part of our customers challenges. Long-term relationships will be sought by maintaining rigorous quality controls, innovative solutions, a responsive business attitude and reasonable pricing. Our Employees We will maintain an innovative and team oriented working environment. By assuring that our employees are well informed and properly supported, we will provide a climate focused on the long term viability of our company. Our Future We must be focused in achieving and maintaining reasonable profitability to assure that the financial and human capital is available for sustained growth (Apollo Group, 2012). As we look into the customer relationship management side of the business, we will solely focus on the “Our Customer Relationship” part of Riordan Manufacturing mission in this section. Cultural intelligence gains Riordan Manufacturing was a well-established business that......

Words: 838 - Pages: 4

Riordan Manufacturing

...Riordan Manufacturing Executive Summary ABCO Consulting thanks the Riordan organization for allowing us to do this upgrade analysis. A review of the existing infrastructure at Riordan has been completed and the findings are contained in this document. There will be a listing of what was found followed by a proposed upgrade system layout. The scope of this project is to cover the following systems and subsystems and to explain how they all interact one with another. Finance & Accounting Identify and describe existing system: Riordan’s Manufacturing’s Accounting Services division is responsible for overseeing all financial processes within the company. Everything from AR, AP, payroll, General Ledger, purchasing, inventory controls, metrics, and employee payroll processing has been managed by team of well-qualified members who have demonstrated utmost professionalism for many years. In addition to these many time-consuming tasks, strict quarterly audits are also conducted throughout the company on a regular basis, most of which have met or exceeded industry standards. Therefore, the issue here the company faces is not one of quality, but rather one of efficiency. To date, many of the systems and procedures in place, while affective, are not as streamline or as consistent as they could be. Still others (e.g. audits), although effective, are taking weeks to complete when most similar operations today can finalize internal audits in a matter of......

Words: 1985 - Pages: 8

Riordan Manufacturing

...Riordan Manufacturing Service Request SR-RM-022 Riordan Manufacturing Service Request SR-RM-022 Riordan Manufacturing is a Fortune 1000 company and industry leader in producing polymer and plastic material that enables their customers to find solutions to their business challenges. They are a global company that employs 550 people with projected earnings of $46 billion operating in Albany, Georgia, Pontiac Michigan, Hangzhou China, and their headquarters in San Jose, California. With their mission to remain the industry leader in identifying customer trends, Riordan Manufacturing is looking at ways to maximize its operating efficiency within the company by designing and implementing a new system in accordance with System development Life Cycle (SDLC). The Chief Operating Officer (COO) Hugh McCauley sent a memorandum to the Human Resources Integration Product Manager approving a project proposal for Human Resource department. This project will integrate state-of-the-art technology with Human Resource department to support Human Resources functions. A review and system analysis of the Human Resources system is as follows. System Analysis When a company such as Riordan request for the addition of a newly integrated system, a system analysis will aid one to answer some of the most basic questions such as how this new system will work, who would use it, and how the company current system handles the work are some of the important aspects to consider. Integrating...

Words: 1216 - Pages: 5

Riordan Manufacturing

...Riordan Manufacturing-Business Systems Review Student Name BSA/310 Riordan Manufacturing-Business Systems Review Mission Riordan Manufacturing is the industry leader in the field of plastic injection molding. Innovative plastic designs are Riordan's specialty used in the manufacture of medical stents, heart valves, fans, plastic bottles, and other custom parts. One of the fastest growing organizations in its field, Riordan Manufacturing is a for profit organization with annual earnings of up to $46 million. Full potential of growth and profit generation for Riordan Manufacturing is not being achieved. The focus for the company's future and their mission statement is "achieving and maintaining reasonable profitability to assure that the financial and human capital is available for sustained growth. By assuring that our employees are well informed and properly supported, we will provide a climate focused on the long term viability of our company. And we will strive to be a solution provider for our customers and not be a part of our customer's challenges." There is room for improvement in all successful companies, including Riordan Manufacturing. To reach its full potential of generating profit, and to grow as an organization, there is a need for improvements to all business systems in all departments. Description Finance and Accounting All financial transactions for the company are the responsibility of the Financial and Accounting Department of Riordan......

Words: 664 - Pages: 3

Riordan Problem Solution and Defense

...Running head: PROBLEM SOLUTION: RIORDAN MANUFACTURING Problem Solution: Riordan Manufacturing University of Phoenix Problem Solution: Riordan Manufacturing The objective of this paper is to exhibit an organized approach using the 9-step Problem-Solving Approach to provide Riordan Manufacturing with legitimate solutions to challenges presented. In addition, the paper identifies opportunities and issues, defines the problem, and develops a set of alternative solutions. In conclusion, the paper recommends the paramount alternatives to implement in order for Riordan Manufacturing to be the global industry leader in plastics production. Situation Analysis Issue and Opportunity Identification Several challenges Riordan Manufacturing must be overcome in order to accomplish the company's organizational goals. One challenge is overcoming employee job dissatisfaction, which declined as part of Riordan's restructuring process. Another challenge is increasing employee retention, which declined due to less than optimal working conditions and minimal personal opportunities to develop and advance. Finally, Riordan Manufacturing needs to overhaul the current flawed reward system into an effective rewards system that aligns the organization's strategy with compensation and incentive packages. Moreover is employee development and training. Riordan has done a small amount of promoting or developing their employees in past years and a key strategic advantage for......

Words: 5754 - Pages: 24

Riordan Problem Solution

...Running head: PROBLEM SOLUTION: RIORDAN MANUFACTURING Problem Solution: Riordan Manufacturing Ray Pena University of Phoenix Problem Solution: Riordan Manufacturing In this paper will attempt to construct a problem statement that will assist Riordian Manufacturing in transforming their current human relations model. After establishing the company’s issues and opportunities that may arise as a result of attending to their current problems, the paper will discuss the influences that the stakeholders have during this process. After assessing the challenges, there will be a reflective analysis of primary and secondary alternative solutions that will facilitate the course to reaching the end state goals of the company. Finally, after creating mitigating factors and techniques that will help battle any conflicts, the paper will itemize a strategic implementation plan that will allow the successful implementation of changes and solutions to the conflicts. Situation Analysis Issue and Opportunity Identification Riordan is facing numerous issues within this scenario. The diversity with the employee pool is a challenge because of the span of ages and experiences. Each of the groups has extremely different opinions and desires in regard to rewards and motivation. A challenge exists for the leaders to come up with motivational techniques that will be well received by all the employees. The next issue that Riordan has to recognize is the fact that the......

Words: 4534 - Pages: 19

Riordan Manufacturing

...Riordan Manufacturing Wayne D. Lewis, Kylie Guillotte, Michael Schuldaski, Robert Phelps University of Phoenix Riordan Manufacturing Riordan Manufacturing owned by Riordan Industries is a Fortune 1000 company and a world leader in using polymer materials to provide solutions to major businesses in the automotive parts manufacturing industry, aircraft manufacturing and the Department of Defense. Riordan Manufacturing is dedicated to being a leader in research and development (R&D) while setting the trends within the industry by the hiring and training of qualified personnel focused on creating a strong long term relationships with customers by providing solutions that meet their needs. This focus must be maintained to ensure the success, profitability and continued growth of Riordan Manufacturing as an industry leader. Riordan Manufacturing corporate headquarters is in San Jose, California with plants in Albany, Georgia, Pontiac, Michigan and Hangzhou, China. The company acquired several of its assets through planned expansions and acquisitions. This growth has left Riordan Manufacturing with three separate operating organizations in Georgia, Michigan and California. There is also a joint project with the People’s Republic of China managed of the Hangzhou facility with its own operational and financial concerns. Each organization operates on different finance and accounting. This is one of the challenges Riordan Manufacturing faces with the financial and accounting......

Words: 4363 - Pages: 18

Riordan Manufacturing

...Introduction A worldwide plastics manufacturer founded in 1991, Riordan Manufacturing is a Fortune 1000 global leader with projected yearly early earnings of over of $40 million and revenues in excess of $1 billion. Wholly-owned by Riordan Industries and an employer of over 500 people, Riordan Manufacturing possesses state-of-the art design capabilities. Although a leader in the industry, Riordan struggles to maintain a good report with its employees. In this paper, Learning Team A will propose a workplace environment that would be supportive of successful organizational change and development, explain how the differences between leadership and management currently affect networking within Riordan, recommend at least two strategies to create alliances between Riordan and its networked internal and external stakeholders, and propose an environment at Riordan going forward that would be supportive of team functioning and learning and allows for sustainable innovation and creativity. Riordan Requires Organizational Change The sales staff at Riordan Manufacturing is experiencing a high turnover ratio and complications retaining top performers due to its current compensation and rewards system, leading to a downward spiral in morale and work ethic. According to a report issued by the company's Chief Executive Officer, in a 12 month period, the company's turnover rate increased by one-third (Bai, 2009). The company's top executives are concerned that some of......

Words: 1572 - Pages: 7

Mmpa530-Problem Solution: Riordan Manufacturing

...Riordan Problem Solution Running head: PROBLEM SOLUTION: RIORDAN MANUFACTURING Problem Solution: Riordan Manufacturing University of Phoenix Problem Solution: Riordan Manufacturing The objective of this paper is to exhibit an organized approach using the 9-step Problem-Solving Approach to provide Riordan Manufacturing with legitimate solutions to challenges presented. In addition, the paper identifies opportunities and issues, defines the problem, and develops a set of alternative solutions. In conclusion, the paper recommends the paramount alternatives to implement in order for Riordan Manufacturing to be the global industry leader in plastics production. Situation Analysis Issue and Opportunity Identification Several challenges Riordan Manufacturing must be overcome in order to accomplish the company's organizational goals. One challenge is overcoming employee job dissatisfaction, which declined as part of Riordan's restructuring process. Another challenge is increasing employee retention, which declined due to less than optimal working conditions and minimal personal opportunities to develop and advance. Finally, Riordan Manufacturing needs to overhaul the current flawed reward system into an effective rewards system that aligns the organization's strategy with compensation and incentive packages. Moreover is employee development and training. Riordan has done a small amount of promoting or developing their employees in past years and a key strategic......

Words: 5690 - Pages: 23

Riordan Manufacturing

...Introduction Many companies set out to be the best in the field that they are in. The Riordan Manufacturing Company is no different. They have set high goals to be the leaders in their industry and have strong strategic planning to help back this up. They are a company strives to put their people and consumers first and by doing so have been able to be leaders in their industry. They have a clear mission and vision of what it will take to be the best and have strived to be leaders in their field in all aspect of their business. The Riordan Company is built their reputation on good customer service and doing what it takes to have great employees that are all working for the same thing. Mission and Vision The Riordan Company has set them up for success by understanding what it will take to be leaders in their field. They feel that strong business values are important and they are striving to reach the goals they have set forth for themselves. Being a global plastics manufacture can be a tough business to be in and to be successful the Riordan Company realizes that then need to use tools such as six sigma to help them out in problem solving as well as business decisions making. They have set standards such as meeting or exceeding the ISO 9000 standards for great business practices to insure that the products they put out will be the best on the market. They have a strong R-Dbase to help them have the latest and greatest products out on the market. They understanding the......

Words: 1745 - Pages: 7

Riordan Manufacturing

...Riordan Manufacturing, a leading global manufacturer of plastic containers, parts, and fan parts, is wholly owned by Riordan Industries, Inc. Riordan’s fan manufacturing plant was purchased in 1992 when it was located in Michigan. In 2000, the company moved its fan manufacturing operation to China where it now resides. Riordan schedules manufacturing of fan parts based on forecasted production needs using an averaged three year sales history. Riordan’s make-to-stock system benefits customers who need products quickly with orders filled from inventory when received. Riordan employs a robust shipping department including a variety of reliable shipping solutions from the plant in China to worldwide customers. Riordan Manufacturing’s electric fan production plant is continually analyzing its strategies. Process flows, performance metrics, supplier relationships and supply chain efficiencies, lean production principles, and sales forecasting are essential to the success of Riordan. The company uses reports and plans for material acquisition, production, and scheduling in its manufacturing facilities. Riordan’s Manufacturing Strategy Riordan’s manufacturing strategy is a stable workforce for two reasons; first, “it schedules production of fans to meet the forecasted sales” and the forecast is calculated by “taking the average of sales for the last three years and extrapolating it into the next year” (Riordan Mgf. Operations - Supply Chain (Hangzhou, China), 2014). Second,......

Words: 1740 - Pages: 7

Riordan Manufacturing

...Riordan Manufacturing Strategy The three types of manufacturing strategy are the chase, level, and combination. Riordan concerning their production of electric fan manufacturing falls under the category of level manufacturing because they set production at a fixed rate, and usually to meet average demand and use inventory to absorb variations in demand. When there is a low demand production have to store more inventories, but that can be exhausted during a point of high demand. Riordan plans manufacturing of fan parts based on predicted construction needs using an averaged three-year sales history. Riordan’s new program is call make-to-stock definitely benefits the customers who need products quickly with orders filled from inventory when received. With their shipping department being so enormous, this brings variety and reliable distribution solutions from the plant in China to the customers worldwide. “Theirs R&D are, and will remain, the industry leader in identifying industry trends. Theirs Customer Relationships Long-term relationships will be required by maintaining rigorous quality controls, innovative solution, reasonable pricing and a responsive business attitude. Riordan Manufacturing will strive to be a solution provider for theirs customers and not be a part of theirs customer’s challenges.” (riordan-manufacturing.com) Riordan Lean Production Principles Riordan has tried to keep a reasonable amount of excess stock in an attempt to combat the periodic......

Words: 406 - Pages: 2

Problem Solution: Riordan Manufacturing

...Running head: PROBLEM SOLUTION: RIORDAN MANUFACTURING Problem Solution: Riordan Manufacturing University of Phoenix MMPBL/530 November 14, 2011 Donnetta Webb Problem Solution: Riordan Manufacturing The Riordan scenario shows the issue with the company personnel and organizational leadership. Riordan Manufacturing is a global plastics producer employing 550 people with projected annual earnings of $46 million. The company is owned by Riordan Industries, a Fortune 1000 enterprise with revenues in excess of $1 billion. Riordans major customers are automotive parts manufactures, aircraft manufacturers, the Department of Defense, beverage makers and bottlers, and appliance manufacturers. The current reward system at Riordan is not performance and leans on other factors that may be a hindrance to some individuals who may believe that they are deserving, thus resulting in a decline in morale and work ethic because of the morale system. Riordan faces conflict of interest between top management in various areas causing a gap between members of top management and also employees. The CEO knows that something must happen and is considering his options that may include the overhauling of a new Human Resources (HR) system that will provide motivation, new reward system, or a change in pay for employees (Scenario 2: Riordan manufacturing). The employees are potentially looking for jobs elsewhere, and the leadership is guessing at solutions. The company......

Words: 4420 - Pages: 18

Riordan Manufacturing

...Running head: RIORDAN MANUFACTURING Riordan Manufacturing BSA375 Ed Odjaghian July 16, 2012 Abstract Riordan Manufacturing Chief Operating Officer, Hugh McCauley, has hired Butner Consulting to integrate all existing Human Resource tools into a single integrated application for all Riordan Manufacturing locations. Riordan Manufacturing wants to take advantage of a more sophisticated, state-of-the art, information systems technology in their Human Resources department ("Service Request Riordan Manufacturing", 2011). Butner Consulting will be responsible for defining the business requirements for the development of the HR system to support the objective of this request. Butner consulting will create a detailed system design and project implementation plan required to complete this project. This project is expected to be completed within six months so the new system can be utilized in the second quarter of next year ("Service Request Riordan Manufacturing", 2011). Stakeholders During this System Development Life Cycle the first phase is “analysis.” Analysis involves detailing the business requirements for the project and what is expected. This stage places a great deal of emphasis upon stakeholder involvement in drafting, reviewing and approving the requirements. These requirements are prioritized in discussion amongst stakeholders so that critical success factors can be defined. Stakeholder involvement is essential to work towards success and satisfactory...

Words: 3201 - Pages: 13

Riordan Manufacturing

...Technology Offshore Outsourcing Plan for Riordan Harry Alston, Jason Breedlove, Habeeb Rahman CIS/568 July 29, 2012 James Linn Riordan manufacturing has placed a service request for all manufacturing locations to gain an overview about all existing software applications in finance and accounting, sales and marketing, human resources, operations, legal and information technology. All the subjects within the organization are using various business systems of which each of them represents change in process. The organization is in a rush to identify what is needed to make effective improvements in those subjects. This plan is going to serve as a turning point to improve systems in the various departments. Sales and Marketing The finance/accounting and sales/ marketing team at Riordan Manufacturing has both hard copy and electronic copies of paperwork from various ages. They also have many databases as well. The plan is to consolidate everything into a better streamlined electronic storage system. The systems that the company plans to consolidate and track are past sales files of marketing research, marketing plans, design awards, database production records, gain and loss statements by item, group marketing, budget marketing and budget anticipated results. Riordan also has a two year plan setup to reach the $50 million in revenue mark. This is......

Words: 2036 - Pages: 9