Organizational Behavior Case Study

In: Business and Management

Submitted By sonny2885
Words 3003
Pages 13
Power
As Rhonda Clark received the phone that she would be the Chief executive officer (CEO) of the Smith foundation she was immediately excited. We can assume that being a CEO of a company would give a person power and control over the company to a certain extent. Rhonda Clark experienced some resistance from her staff when she became CEO. Below will be a discussion of “A model of Power in organizations” that relate to Rhonda’s situation.
Legitimate power “Is an agreement among organizational members that people in certain roles can request certain behaviors of others” (McShane and Glinow, 2010, p.302). Rhonda by title has legitimate power over her staff members that are not mentioned in the article. The article focuses on her board members and the relationship amongst them. According to the article, it seems as though Rhonda has none or very little power over her board members. Similar to the presidency, in order for her to make decisions that effects her staff and stakeholders she is required to get board approval. And since she obtained the CEO position she has experienced a lot of friction from them. So in this situation she doesn’t have direct legitimate power over her board members.
“Reward power is derived from the person’s ability to control the allocation of rewards valued by others and to remove negative sanctions” (McShane and Glinow, 2010, p.302). It is not clear in the article whether or not Rhonda has this type of power over her board members. As mentioned in the article “she heard from a very reliable inside source that the very board that hired her and charged her with the responsibility of transforming the foundation was extremely fragmented” (McShane and Glinow, 2010, p.302). It may have been beneficial for Rhonda to exercise this type of power (if she possessed it) to help get some assistance from her board members. The closest example of…...

Similar Documents

Organizational Behavior Fran Hayden Case Study

...Fran Hayden Joins Dairy Engineering INTRODUCTION Fran Hayden is in the final year of her Bachelor of Management Studies (BMS) degree at the University of Waikato, who has been offered the position of Assistant Cost Accounts at Dairy Engineering (NZ) Ltd, Hamilton. The company manufactures equipment for the dairy industry. The head office of this company is organized into two sections, Cost Accounting and Management Information Services (MIS). To Fran’s disappointment she was not welcomed at the company. Even worse she discovered that there was no vacancy for her in Cost accounting instead she had been assigned to management information systems (MIS). Peter Bruton is her new boss and Mike, Tom and Adrian are her colleagues. Her first assignment was the compilation of the monthly Management Report known as “Big Brother”. Fran found that her part was almost entirely One day the Chief Accountant called Fran to his office to tell her about an upcoming management workshop in Auckland on Performance Measurement. Rob suggested Fran to attend the workshop. Unfortunately her boss was away on two weeks leave at the time but Rob said he would talk with Peter. Fran enjoyed the workshop. She even wrote a detailed report on the workshop for the Chief Accountant. On her return to Hamilton however she found all was far from well. Fran’s boss Peter was furious on Fran for going to the workshop without any prior intimation to him. He also attacked her verbally. The Chief Accountant on...

Words: 1480 - Pages: 6

Organizational Case Study

...Organizational Case Study Definition of Foreign Corrupt Practices Act (FCPA) The Foreign Corrupt Practices Act of 1977 is a US Federal law that originated with an investigation in the mid 1970’s of over 400 US companies accused of making questionable or illegal payment to foreign government officials and political parties. The FCPA include the Securities Exchange Act of 1934 which covers to main provisions; The Anti-bribery law and the Accounting Transparency provisions. The FPA law restricts US business representatives from offering or accepting payment whether cash or kind from any foreign official, politician or political party in exchange for favorable business decisions that otherwise would not be made and is considered unethical. The law allows for small payments or gifts, sometimes considered as tips to persuade or encourage faster and better service, however companies are required to keep accurate records of these transactions which are not tax exempt. What kind of Ethical Issue is this? The ethical issue is the potential conflict of interest and perception of bribery that could arise should the gift be accepted by the wife of the Account Executive. In the global business environment incompatible values and cultural beliefs can create conflicts with company policies and laws. This is the ethical dilemma faced by the Account Executive in this situation. While the motive for giving the gift could be tied to the cultural practices of the customer and......

Words: 1260 - Pages: 6

Organizational Behavior Case Study

...Leadership and Organizational Behavior 1a. Describe Branson’s leadership style in terms of the leadership models addressed in Chapters 10 and 11. and evaluate the likely effectiveness of that style in the U.S. today. As with any business, a leader must balance various roles to implement an effective workplace while still focusing on the one primary vision of that organization. As a leader, one must convey that knowledge, information and instructions that are needed to ensure the effectiveness of the organization whether it is now or in the future. “Leadership is the process of developing ideas and a vision, living by values that support those ideas and that vision, influencing others to embrace them in their own behaviors, and making hand decisions about human and other resources” (Hellriegel & Slocum, 2011, pg. 290). According to all the information I have read on Sir Richard Branson, it is believed that he mostly represents the transformational leadership model style. According to our textbook, “a transformational leader involves anticipating future trends, inspiring followers to understand and embrace a new vision of possibilities, developing others to be leaders or better leaders, and building the organization or group into a community of challenged and rewarded learners” (Hellriegel & Slocum, 2011, pg. 329). Transformational leaders are known to be visionary, inspiring, daring and......

Words: 1798 - Pages: 8

Application of Various Case Studies to Real-World Organizational Behavior.

...Application of various case studies to real-world organizational behavior. Introduction The case: “Rhonda Clark: Taking Charge at Smith Foundation” (McShane & Von Glinow, pg. 319) is a vignette about the hiring of Clark as the CEO of the Smith Foundation. The Board that hired her is somewhat dysfunctional. She faces many challenges in dealing with the board. Clark has to use her influence, abilities, networking and power to maneuver the board so that she can accomplish the goals she has set for the Smith Foundation. The following is an analysis of the effectiveness of her sources of power and the types of influence she used at the Smith Foundation. 1A. Power Let’s see how “A Model of Power in Organizations” applies to Clark’s situation. We will also identify and discuss both Clark’s sources of power and any contingencies of power. Goltz and Hietapelto say, “In the operant model of power, leadership is defined as being an individual’s skill in using the consequences under his/her direct or indirect control to influence behavior toward goals that will obtain rewards for the unit.” And I think being a good contingency manager is an important attribute of a good leader. Clark used a variety of differing powers to deal with the board, the types of powers she used consisted of legitimate, reward, coercive, expert and referent. Clark used female members of the board with “referent power”, she used this power to influence them by having them identify with her. She used......

Words: 1792 - Pages: 8

Organizational Behavior Cases

...Case Study 1: The Case of the Wedding Ring After go through to the case of the wedding ring , the best decision making model that the women should choose is by using the behavioral decision making model where this women is preparing for a job interview. This behavioral decision making model is apply when she have a dilemma either she should or should not wear a diamond engagement ring. This woman really want the job however, she thinks that the company has a stereotype perception towards her marital status whereby married woman cannot give the commitment to do their work in the organization. Therefore, this women should used behavioral decision making model to make a decision because she did not has complete information about the organization culture and whereby she need use her intuitive judgment as the situation she had face is not the routine decision. Case Study 2: Wellness or Invasive Coercion? In this case, the CEO Jim Hagedorn used classical decision model where he acting rationally to have a wellness program and anti-smoking campaign to improve health of employees and reduce health care cost for the firm. This case happens in Scotts Miracle-Gro Company, Marysville, Ohio that involved the Scotts human resources policies. There are complaints from employee where the policy is intrusive. The corporate executives are concerned about rising health-care cost to employee who fail to take extensive health risk assessments. CEO Jim Hagedom used classical decision model......

Words: 578 - Pages: 3

Organizational Behavior Study

...Name: Chantal Ghanimeh Course: Organizational Behavior Instructor name: Mr. Ali Hamdoun Project: Emotional intelligence I. What is emotional intelligence: Emotional intelligence also known as (EQ) is completely internal – it is a person’s ability to understand his own emotions and recognize the emotions of others. Therefore, EQ can be thought of as preceding Behavioral Intelligence. It might be helpful to practice EQ, but it is difficult to observe. II. Leadership Effectiveness and Emotional Intelligence: People have theorized that EI contributes to people’s capacity to work effectively in teams, manage stress, and/or lead others (Ashkanasy & Trevor-Roberts, 2000; Mayer, Salovey, & Caruso, 2004; George, 2000; Goleman, 1998; Goleman, Boyatzis, & Mckee, 2002; Prati, Douglas, Ferris, Ammeter, & Buckley, 2003). For example, leaders who are poor at perceiving their emotions may unknowingly miss important emotional signals from their co-workers. Similarly, leaders who are poor at managing emotions may allow their emotions to interfere with effective action. For instance, when they feel anxious, they may avoid giving an important speech, or when they feel angry, they may inappropriately lash out at a co-worker. The transformational/transactional leadership model of Bass and Avolio (1990) has provided the general framework for most of the research on emotional intelligence and leadership effectiveness (see for example, Barling, Slater &......

Words: 1054 - Pages: 5

Why It Is Important to Study Organizational Behavior

...(Robins & Judge, 10th, p.2), Organizational Behavior studies the influence and impact that individuals, groups, and organizational structure have on behavior within organization for the purpose of applying such knowledge toward improving an organization’s effectiveness. In the business world today, Organizational Behavior is an essential tool for managing effective teams and it helps to understand and predict human behavior in an organization. It studies on how organizations can be structures more accurately, and how several events in their outside situations effect organizations. It has become more significant today than in previous years because organizations must master to adapt to the rapidly changing business cultures that have stemmed from a competitive market. In order to know how to handle a new workforce, and cope with the challenges of the new environment, the employers need to deliver their message about behavior and attitude of groups, and individuals in corporation. According to Graham and Krueger (1996), soft skills were never a part of management training and it was precious that employers were advised for possessing those skills. If employer can understands on an employee’s adaptability, personality, and creativity, motivating that employee the way he need to be motivated is never a gray area and a guaranteed success. Question (A): Why it is important to study Organizational Behavior? The study of organizational behavior is one of the most......

Words: 1740 - Pages: 7

Organizational Behavior Study Guide

...firms that make comprehensive changes, probably only about 1/2 will persist with their practices long enough to actually derive economic benefits.” Organizational behavior (OB) is the field of study devoted to understanding, explaining, and ultimately improving the attitudes and behaviors of individuals and groups in organizations. * Strategic management focuses on the “product choices and industry characteristics” that affect an organization's profitability. Study 1: 968 publicly held firms with 100 or more employees * OB practices were associated with better firm performance 1) 7% decrease in turnover 2) $27,000 more in sales per employee 3) $18,000 more in market value 4) $ 3,800 more in profit Study 2: 136 nonfinancial companies that made initial public offering(IPOs) in 1988. * HOW DO WE MAKE DECISIONS? * Method of Experience – People hold firmly to some belief because it is consistent with their own experience and observations. * Method of Intuition – People hold firmly to some belief because it “just stands to reason”—it seems obvious or self-evident. * Method of Authority – People hold firmly to some belief because some respected official, agency, or source has said it is so. * Method of Science – People accept some belief because scientific studies have tended to replicate that result using a series of samples, settings, and methods. HOW DO WE MAKE DECISIONS? * Method of Experience –......

Words: 964 - Pages: 4

Mental/Behavior Case Study

...Mental/Behavioral Case Study HCS/245 April 27, 2015 Mental/Behavioral Case Study Jim Wolfe is a 45 year old owner of an auto parts store. He is constantly washing his hands, rechecking his parts list, equipment, and employee schedules. His wife raises concerns about his work performance and his inability to sleep and convinces him to see his physician. He gets a referral to see a psychiatrist and is diagnosed with obsessive compulsive disorder (OCD). OCD is an anxiety disorder that is characterized by unreasonable thoughts and fears that lead a person into repetitive behaviors. It has two parts: obsessive and compulsive. The obsessive portion relates to a person’s repetitive thoughts and emotions. The compulsive part concerns the person’s inability to resist the repetitive actions. Trying to ignore or stop these thoughts only create more anxiety and stress. (Neighbors, 2015, Chapter 21). Based on the onset of the disease and the symptoms that Jim is displaying, he should receive a primary level of care. Treating OCD early can reduce the symptoms and the disruption that this disease can cause in daily life. Treatment for OCD consists of medications and behavior therapy. Depending on the severity of the symptoms, the doctor may only prescribe counseling. Medications such as anti-depressants or tricyclic anti-depressants help to relieve obsessive thoughts and compulsive behaviors and help balance brain chemicals (National Institute of Mental Health, n.d.). ......

Words: 441 - Pages: 2

Organizational Behaviour Case Study

...Case Study COMMUNICATING WITH THE MILLENNIALS 1. Take a poll of your class (at least, the Gen-X and Gen-Y members). At school or work, how many regularly (e.g., daily or every few days) send or receive information (not entertainment) using (a) e- mail, (b) instant messages or Twitter tweets, (c) cell phone text messages, (d) reading/writing blogs, (e) visiting/authoring social media sites (e.g., Face book, Instagram), (f) watching/creating online videos (e.g., YouTube)? My experience is that students thoroughly enjoy polls on topical issues, such as the use of emerging technologies. The larger the class, the more interested students are in the results. The poll can occur through a show of hands in class, but this question is very well suited to "clicker" technology. If your class has mandatory online activities between classes, consider taking a poll online and posting the results in class. Along with these poll results, consider asking students which communication channels are gaining and losing popularity. For example, most students will likely say that Face Book is gaining whereas blogs are losing popularity. There are 40 students in my classroom. According the results of research, there are 38 students use e-mail to send or receive information; 25 students use instant message; 30 students use cell phone text message; 22 students use blogs; 34 students use social network sites; 12 students use online videos. 2. Even within this generation, there are different......

Words: 2944 - Pages: 12

Organizational Behaviur Case Study

...CASE STUDY NO 01: Questions: 1. Consider the variable pay programs discussed in this chapter. Of which type of program is Applebee’s program an example? Explain. Answer: The variable pay program which Applebee’s International restaurant has adopted is Gain Sharing Plan. It is basically a technique that compensates workers based on improvements in the company's productivity. Gain sharing has a simple, but essential purpose to involve staff in helping to improve our business. Referring to the case study , Face(senior manager of Applebee’s International restaurant)decided to adopt the gain sharing policy in order to minimize travel cost by attracting own employees towards travel benefits. He offered free domestic tickets to those employees who will use travel for 6 or more times in a year. Thus this strategy gave excellent results to the company and they were able to overcome travel expenses. 2. If you were asked to revise the Applebee’s program to include more individual incentives, how might you do that? Answer: Employee motivation is a vital process to increase a company’s profitability. I believe that there are many ways to motivate your employer. You can use financial or intrinsic rewards to motivate the employees. In some extend financial rewards fall back, and intrinsic rewards get the employees motivation. In this case, motivating the employees to use a proper system and fly more than six times a year is a great deal of management. For this......

Words: 1266 - Pages: 6

Organizational Behavior Case

...Personality: What is it? Why is it important to the study of OB? (p125+) Personality is at the core of who we are. It is a major influence on our behavior. It is what makes each of us different. Major Determinants of Personality: Heredity/Genes – (Nature versus Nurture) Debate Which one is it in your opinion? Is it more one than the other? What % would you assign to each? Culture Family/Friends/Peers Birth Order? Is this a major influencer? Situation Are we different people (personalities) when we find ourselves in different situations? Personality Traits: Big 5 Traits: Value of/Use of (p132+) Would you agree that these are indeed the "big five", or are there more important ones? Personality Tests: Words of Caution Although these tests can have a role in decisions involving people, their use and potential abuse is questionable primarily due to their degree of validity. Just how valid are they? Perception: What is it? Why is it so important to the study of OB? (p135+) As the management guru Tom Peters says "perception is all there is". One could argue that there is no "reality", it is only what we perceive it to be. The Perception Model (p137) Perceptual Errors: (p139+) Can you think of an example of each of the following? Selective Perception – Frame of Mind – Frame of Reference – Stereotyping – Expectancy – First Impressions – Halo/Horns Effect – Tunnel Vision – Group Myopia Employee Attitudes & Behavior: What does research (evidence) tell us about......

Words: 291 - Pages: 2

Case Study on Gropu Behavior

...CASE STUDY ON GROUP BEHAVIOUR Hindustan Lever Research Centre (HLRC) was set up in the year 1967 at Mumbai. At that time the primary challenge was to find suitable alternatives to the edible oils and fats that were being used as raw materials for soaps. Later, import substitution and export obligations directed the focus towards non-edible oil seeds, infant foods, perfumery chemicals, fine chemicals, polymers and nickel catalyst. This facilitated creation of new brands which helped build new businesses.HUL believes in meritocracy and has a comprehensive performance management system, which ensures that people are rewarded according to their performance and abilities. Almost 47% of the entire managerial cadres are people who have joined us through lateral recruitment. Over the years many break through innovations have taken place. Hindustan Lever Research gained eminence within Unilever Global R&D and became recognized as one of the six global R&D Centers of Unilever with the creation of Unilever Research India in Bangalore in 1997.At Bangalore R&D center, a team of 10 scientists were appointed for a project on ‘shampoo’ line. Suranjan Sircar heading the team as Principal Research Scientist with thesupport of Vikas Pawar, Aparna Damle, Jaideep Chatterjee, Amitava Pramanik asResearch Scientists. Suresh Jayaraman & Punam Bandyopadhyay were ResearchAssociates.Vikas Pawar came up with an idea of pet shampoos during brainstorming with the team.“Hey, why don’t we......

Words: 1879 - Pages: 8

Case Study Week 3 (Gm 591 Leadership and Organizational Behavior)

...Case Study week 3 GM 591 Leadership and Organizational Behavior March 18, 2012 When becoming a team there are several stages that the team must go through and must go through them in order. Forming is the first stage then storming, norming, performing, and then adojourning is the last stage. Christines group has already done the forming, storming stages. At this point I think they are in the norming and the performing stages. They are in the norming stage because this is where the members really start to come together as a unit. In this case they have never really completed this task to begin with. Mike seemed that he didn’t really take the team seriously from the beginning and was not really following what the team leader wanted for the team to make sure things were done. With that problem they really could not get past this stage. If Christine would have understood the stages more then she would have realized that she was going to have a problem when she was in the forming stage. In the forming stage the team members must ask themselves “What can this group offer me?” and “Can my needs be meet?” among other questions. They should be asking these questions when they were getting to know each other in this stage. If these needs were not going to be meet it should have been addressed here before moving forward with the stages. The primary problem that Christine has is that the project is due in a week and has not received Mike’s portion of his work. If they do not......

Words: 908 - Pages: 4

Organizational Behavior Case Study

...Unit 5 ‘Complete” 1. In a narrative form, discuss the key facts and critical issues presented in the case.  Specifically, highlight the critical issues facing the Bank of America's I & D team. The case study of Bank of America as presented in the Harvard Business Review, Bank of America (BoA) experienced many issues found in organizations as they interject change in efforts to continually evolve. BoA, in the early 2000’s, was a juggernaut in the global banking and financial industry. Being one of the world’s largest financial institutions, it had to continuously pursue ways to improve, innovate, and remain the leader in its class. As banking competition increased, the number of branches began to decrease. Recognizing this, BoA set out to create a team that would be charges with the task of keeping the bank evolving, account holders growing, and to find innovations that kept them the leader of in the industry. The Innovations & Development (I&D) team was created. The I&D team reviewed the banks history of growth and acquisitions, evaluated its competition, and developed ideas and innovated programs that would theoretically keep the bank moving forward. As these ideas evolved, they needed to be tested in the market prior to implementing the new programs company wide. The leadership of the bank decided to create a small number of test sites that would allow the I&D team to implement their improvement strategies while having a minor effect on the...

Words: 1457 - Pages: 6