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Mystery Shop

In: Business and Management

Submitted By Shaniaw99
Words 421
Pages 2
This was my first ever participating in a mystery shop. In fact I really did not know people actually spends time doing it. At first I was very skeptical and I kept telling myself that this was a waste of my time but made an effort to do it anyways since my grade depended on it.
I signed up with secret shoppers and was assigned a charter shop to do in Alton Illinois. After reading the instructions I looked up and address in the Alton area and memorized it for when I entered the shop. I was nervous about the whole ordeal before it was even time to get the assignment done. The instructions where very specific, they wanted me to pretend that I was interested in getting the service without being suspicious and take pictures without be caught. I thought for sure I would have fail.
On the day of the assignment I drove to Alton, sat in the parking lot and went over the scenario in my head (I have decided to go with I am going to move to the area in a couple of weeks with my with my family of three kids; two of which would be step kids, and my husband. Side note am happy I grew in a big family so I knew what girls at s certain age act like.)
I entered the shop and to my surprise a the nervousness I was experiencing earlier was gone. This fake family I had create was so natural to speak about; and it just so happen that the lady that assist me had a step son so we bond over that. Then we started talking about the services and the bundle packages charter offers. Personally I am a Direct Tv person but after speaking with her if I was truly interested in getting their services I would sign the deal right then and there. At one point I kinda felt bad for lying to her but that was what I was there for.
What this experience have taught me, being in customer service myself, is that you want to always give your best service to each customer that you come in contact with…...

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