Motivation, Satisfaction, Performance

In: Business and Management

Submitted By cwarfel23
Words 1181
Pages 5
Chapter 9

-Motivation- anything that provides direction, intensity, and persistence to behavior.
-Performance- concerns those behaviors directed toward the organization’s mission or goals or the products and services resulting from those behaviors
-Effectiveness- making judgments about the adequacy of behavior with respect to certain criteria such as work group or organizational goals. Examples) Getting the movies made would be performance and the revenue from awards won from The movies would be effectiveness.
-Job Satisfaction- how much one likes a specific kind of job or work activity. One’s attitudes or feelings about the job itself, pay, promotion, or educational opportunities, supervision, and co-workers.
-Organizational Citizenship Behaviors- people who are more satisfied with their jobs are more likely to engaged in these behaviors that are not directly related to one’s job that are helpful to others at work. (Volunteering to help someone else with a task, or filling in for another employee)
-Needs- internal states of tension or arousal or uncomfortable states of deficiency people are motivated to change (hunger, being secure, belong to a group)
-Maslow’s Hierarchy of Needs- triangle with 5 levels of needs. Any person’s behavior can be understood primarily as the effort directed to satisfy one particular level of the need in the hierarchy. Lower level needs must be satisfied before the next higher level becomes salient in motivating behavior. 1. Self Actualization 2. Esteem Needs 3. Belongingness Needs 4. Security Needs 5. Physiological Needs
-Alderfer’s Existence-Relatedness-Growth Theory (ERG)- people try to satisfy more than one need at a time. Frustration of a higher level need can lead to efforts to satisfy a lower…...

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