Intersect Investment Problem Solution

In: Business and Management

Submitted By pietjepuk100
Words 5805
Pages 24
Problem Solution: Intersect Investment Services
Intersect Investment Services (IIS) is a financial services industry company which has been struggling to survive in a market which has been in constant state of flux, never certain and always chaotic (University of Phoenix, 2008). IIS has “barely managed to survive, but resisted making a drastic, strategic shift” (University of Phoenix, 2008, p. 1). The changed market conditions have led to the changed vision of IIS which is: “Provide a broad set of products and services to consumer and small business customers using a model of customer intimacy that will build long-term relationships based on trust and value to the customer” (University of Phoenix, 2008, p. 1). This new vision has not been realized yet and therefore, the Executive Vice President of Marketing and Sales has been released of his duties and was replaced by Janet Angelo as new Executive VP of Marketing and Sales.
A number of reasons contribute to the fact that why the transformation of IIS was not successful and these reasons are (1) no clear communication about how the change should take place, (2) no explaining and reinforcing on why the change should take place, (3) resistance to the change of key personnel, and (4) the goals to achieve were not aligned with the new strategy.
No clear communication has been identified by Kreitner and Kinicki (2004) as one of the main reasons why organizational change initiatives fail. The communication of organizational change and no explaining and reinforcing on why the change should take place are critical success factors for organizational change (University of Phoenix, 2008).
The resistance to change of key personnel is the result of the different expectations the key personnel has about the outcome of the customer-intimacy model. The urgency of the change has not been communicated clearly and effectively.…...

Similar Documents

Gap Analysis: Intersect Investments

...Gap Analysis: Intersect Investments Rosa L. Butler University of Phoenix MBCC0107/MBA 520 Transformational Leadership July 01, 2008 Dr. Alvin H. Steward III Gap Analysis: Intersect Investments Introduction In late 2001, the financial services industry began to experience problems due to external forces which were out of control from company managers who could not control the social and political pressures the market was receiving from their customers and Wall Street. Leaders needed to develop strategies to maintain the company’s competitive edge in the new external scenario the industry was having. The Intersect Investment Company was not exempt from this situation and leaders of the company had to take action on how to recover the lost trust from base customers and have a profitable company in the market. Frank Jeffers, Chief Executive Officer (CEO) of Intersect Investment, developed a new company vision which was not supported by all staff members as the companies’ organizational culture was not focused on the customer needs. The new vision required changing the focus to the customer instead of the sale numbers. This new change caused resistance from some of the employees. A lack of support on the new philosophy from The Executive Vice President of Marketing and Sales resulted in the CEO using his legitimate power to remove the manager from the company. “Legitimate power is an agreement among organizational members that people in certain roles can request......

Words: 1939 - Pages: 8

Intersect Investments

...Introduction Intersect Investments’ business, pricing, and competitive strategies have worked very well for many years. However, September 11, 2001, started chaotic market conditions for the financial services industry. A volatile climate has left many financial firms struggling to keep both their clients’ trust and investor’s credibility. In addition to the above, many factors including strong competition, technology, the economy, and social trends have started to have a significant impact on the financial industry. To succeed, investment companies need to offer a wide gamma of products coupled with expert advice. Therefore, Intersect Investments needs to consider carefully its strengths, weaknesses, opportunities, and threats as part of its strategic planning process. This paper will analyze benchmarking research made on companies dealing with transformational issues such as Coca-Cola, Ford Motor Co. Apple Computers and Legion Paper Co. Some of those organizations are global leaders within their respective industry. Therefore, any benchmarking analysis is relevant to the current situation at Intersect Investments. Coca-Cola Synopsis by Bruce McCormack It has become a cliché to state that tough times demand tough measures. The terrorist attacks of September 11, 2001 redefined this cliché for most businesses on Wall Street and throughout the world. One such Wall Street business, Intersect Investment Services, tried boldly to overcome the toughness of the times......

Words: 4493 - Pages: 18

Problem Solution

...Head: INTERSECT PROBLEM: SOLUTION AND DEFENSE MBA 520 Transformational Leadership October 27, 2008 Problem Solution: Intersect Investments Introduction Intersect Investment is a financial services organization that has been struggling to compete against Wall Streets compelling record of success since the day of September 11, 2001. The constant flux in the financial organization has left Intersect with a decision they need to make immediately in order to implement and maintain the trust of their clients and their credibility in the market. In the past four years Intersect Investment Financial Services has barely managed to survive but has resisted making any drastic changes. Now it is apparent that the organization must make risky choices in order to see how it affects the changes in the way it interacts with its customers if it is to be competitive and regain the company’s standing in the financial services industry. This paper will examine the problem solution analysis next will follow the problem-based learning model which are: situation background, framing the right problem, identifying end state and goals, identify alternatives, evaluate alternatives, identify and assess risks, make the decision, develop and implement the solution, and finally evaluate the results. The Intersect Problem Solution and Defense analysis will refer to the problem-based learning model and scenario, which will focus on turning challenges into opportunities and transitioning Intersect......

Words: 4464 - Pages: 18

Intersect Problem Solution

...Running head: GAP ANALYSIS: INTERSECT INVESTMENTS Gap Analysis: Intersect Investments University of Phoenix Facilitator David Stripling February 1, 2010 Gap Analysis: Intersect Investments Intersect Investment Services, a highly successful investment services organization, offers a set of diverse financial options to its clients. Due to the volatility of the market since 2001, Intersect, along with other financial sector companies has struggled. Recently they have suffered and in the last four years barely survive. Within the past year, Intersect has experienced a decline in sales and customer satisfaction. In survival mode, leadership has proposed a revolutionary organizational change, largely in the area of sales methodology. (University of Phoenix, 2010) Intersect’s Chief Executive Officer wants transformation of the entire organization in order to recover lost profits. The newly launched strategic plan will attempt increase their level of customer satisfaction, increase sales, and increase customer-base by implementing a new “customer intimacy” sales model as well as to expand existing product and services. (University of Phoenix, 2010) In order for Intersect to move forward with this organizational change the leadership need to make a full assessment of the current situation. Ccurrent issues and opportunities will be examined and discussed as well as stakeholder perspectives in relation to end-state goals. The “gap” will then be analyzed and......

Words: 842 - Pages: 4

Problem Solution

...Running head: PROBLEM SOLUTION: GLOBAL COMMUNICATIONS Problem Solution: Global Communications Pelesia Tillman University of Phoenix Problem Solution: Global Communications The Union is a challenge with expectations of treating employees with respect and accepting their ideas for change. The hardship at Global Enterprises are seen as an Opportunity instead of a problem The telecommunications business is booming and to stay in the business of selling advanced technology equipment, Global Communications wanted to stand by their name global by outsourcing to India and Ireland, in hopes of competing in local markets and expand globally. Relationships between the union and its workers are at odds about Global Communications going international the board wants to announce to employees not to worry about the move it simply means a chance to offer better jobs to employees and give salary increases with 15% retention bonuses for workers willing to make the move. Focusing on ways to better communicate with the union is a challenge with expectations of treating employees with respect and accepting their ideas for change. The hardships at Global Enterprises are handled. The telecommunications business is booming and to stay in the business of selling advanced technology equipment, Global Communications wanted to stand by their name Global by outsourcing to India and Ireland, in hopes of competing in local markets and expand globally. Global services has entered a......

Words: 3362 - Pages: 14

Intersect Problem Solution

...Gap Analysis: Intersect Investments Introduction The overall financial services industry has been in a state of turmoil since September 11, 2001. Several of the financial firms have been struggling to keep both their clients trust as well as Wall Streets credibility. Within the last year CEO Frank Jeffers has identified a new vision in hopes to steer the company in a new direction. This vision will hopefully improve its brand image and begin establishing long-term customer relationships. If successful this vision will re-establish trust within Wall Street. In the past, Intersect Investment Services has barley been able kept their head above water. Within the organization several members of the management team don't agree with the new model there for causing issues internally and externally. With implementing the right concepts Intersect Investments should be able to get back on track and become profitable again. Issue and Opportunity Identification Lack of client trust and Wall Street credibility are external forces that have forced Frank Jeffers to reevaluate the way his company does business. “External forces for change originate outside the organization. Because these forces have global effects, they may cause an organization to question the essence of what business it is in and the process by which products and services are produced” (Kinicki & Kreitner, 2004, p. 674). By implementing a new vision, Frank hopes to provide an opportunity for the company to increase......

Words: 1122 - Pages: 5

Problems and Solution

...Problem and Solution: Drug Abuse Essay Show or Hide Explanations Paragraph 1: Introduction Drug abuse is rife in many countries. Billions of dollars are spent internationally preventing drug use, treating addicts, and fighting drug-related crime. Although drugs threaten many societies, their effects can also be combated successfully.This essay looks at some of the effects of drug use on society, and suggests some solutions to the problem. Paragraph 2: Problem Drug abuse causes multiple problems for countries and communities.The medical and psychological effects are very obvious.Addicts cannot function as normal members of society. They neglect or abuse their families, and eventually require expensive treatment or hospitalization. The second effect is on crime.Huge police resources are needed to fight smuggling and dealing. Criminal gangs and mafia underworlds develop with the money from drugs. Paragraph 3: Solution However, the menace of drugs can be fought.Education is the first battle.Children need to be told at home and in school about drugs. People need to be aware of the effects so that they can avoid Show or Hide Explanations this problem A second approach is to increase police manpower and create effective laws to stop dealers.However the main target should be the user: Families and counselors need to talk to children and people at risk. Parents need to look at their children and help them to become responsible. Worthwhile jobs and housing are also needed......

Words: 295 - Pages: 2

Intersect Investment

...Problem Solution and Defense MMPBL 520 Problem Solution: Intersect Investments Problem Solution and Defense Intersect Investments is a financial services organization that has been struggling to compete against Wall Street's compelling record of success since the day of September 11, 2001. As a result of the perpetual unrest in the financial world; Intersect Investments needs to make a decision immediately in order to maintain momentum and assurance to their clients of their reliability and stability in the financial market. During the past four years Intersect Investment Financial Services has scarcely managed to survive the highs and lows of the financial market without making any drastic organizational or procedural changes. It has become quite evident that Intersect Investment Financial Services must make some chancy, yet calculated choices if it is to be competitive and regain the company's standing in the financial services industry. The problem based solution model is used within this paper to identify the problem, goals, alternatives, risks, implement a solution and assess the risks. An additional analysis outlines the company's challenges and transitions them into opportunities. Situation Analysis Issue and Opportunity Identification Intersect Investment Services, Chief Executive Officer (CEO) Frank Jeffers has finally realized the company must broaden its services and improve its customer service to survive a tumultuous climate within the financial......

Words: 3099 - Pages: 13

Investment Solution

...Chapter 01 - The Investment Environment CHAPTER 1: THE INVESTMENT ENVIRONMENT PROBLEM SETS 1. Ultimately, it is true that real assets determine the material well being of an economy. Nevertheless, individuals can benefit when financial engineering creates new products that allow them to manage their portfolios of financial assets more efficiently. Because bundling and unbundling creates financial products with new properties and sensitivities to various sources of risk, it allows investors to hedge particular sources of risk more efficiently. 2. Securitization requires access to a large number of potential investors. To attract these investors, the capital market needs: (1) (2) (3) (4) a safe system of business laws and low probability of confiscatory taxation/regulation; a well-developed investment banking industry; a well-developed system of brokerage and financial transactions, and; well-developed media, particularly financial reporting. These characteristics are found in (indeed make for) a well-developed financial market. 3. Securitization leads to disintermediation; that is, securitization provides a means for market participants to bypass intermediaries. For example, mortgage-backed securities channel funds to the housing market without requiring that banks or thrift institutions make loans from their own portfolios. As securitization progresses, financial intermediaries must increase other activities such as providing short-term liquidity to......

Words: 93580 - Pages: 375

Intersect Investments Problem Solution Statement

...Running head: PROBLEM SOLUTION: INTERSECT INVESTMENTS Problem Solution: Intersect Investments Lisa Browning University of Phoenix Transformational Leadership MMPBL520 Problem Solution: Intersect Investments This paper will reflect the issues and opportunities that are surrounded by a company called Intersect Investment, a financial firm that is experiencing extremely difficult times over the last several years and had struggled to maintain its existence within the industry and its credibility on Wall Street. Intersect Investment has been resistant to change within its organization and the industry causing the organization to suffer overall. Intersect Investments CEO has realized that radical changes must take place for the company to survive but there has been conflict within the organization to prohibit the growth that is needed for longevity. New, recruit, Janet Angelo has been hired to implement the change model that CEO, Frank Jeffers believes in and that it can turn Intersect Investment around to not only be profitable but improving the company’s organizational culture overall. Janet Angelo is ready to take on the challenge. Although, she has the track record for successful strategies that she has implemented in the past but, this one will be a little different, because she has to complete this task in record time. A task she has not had before. We will also look at the interest rights and values of all stakeholders involved, such as executive board......

Words: 4246 - Pages: 17

Gap Analysis: Intersect Investments

...Gap Analysis: Intersect Investments Intersect Investments has barely been able to survive the roller coaster like financial industry. Intersect Investments is struggling to keep their clients and employees trust. Chief Executive Officer (CEO) Frank Jeffers has been with the company over 25 years and has resisted organization changes in recent history. Frank Jeffers has realized that the company is hardly surviving and needs to find ways to take the company in a new direction. Franks vision to implement the customer intimacy model and a new set of products has met some resistance by some senior management and employees alike. To overcome the resistance, Frank has hired a new Vice President of Marketing and Sales with experience in using the customer intimacy model. Once the internal stakeholder’s issues are resolved, Intersect Investments should be on their way to accomplishing the organization goals outlined in the strategic plan. Situation Analysis Issue and Opportunity Identification Intersect Investments has been fortunate to survive through times of uncertainty. In order to continue this progression, a more personal relationship between client and investor needs to be established. The aggressive one year transformation plan has been implemented and it is now necessary for the staff of Intersect Investments to adapt. However, with this change comes resistance. Intersect Investments is observing resistance from the directors. The directors are avoiding the new plan......

Words: 1685 - Pages: 7

Problem Solution

...Problem Solution: Foundation Schools The Foundation School is the leading special education school positioned in three different communities in the state of California. The board of directors is attracted to the idea of expanding the school system throughout many communities in the United States. To accomplish this they must first devise a strategic plan to increase their revenues and funding, and second increase their student enrollment 5% each year. Their strategic objectives are to ensure they identify any potential problems that can hinder their success as well as recognize any areas of opportunity for their organization. They are currently analyzing ways to increase the student to teacher ratio by implementing a new computer software program to aid in the students learning. The board of directors is interested in benchmarking other companies to increase their knowledge and improve their chance to meet their strategic objectives. Describe the Situation Issue and Opportunity Identification There does not appear to be a framework for project management or operations with the Foundation Schools project team. Confusion and identification with the project is compounded due to the lack of a project manager. The end state vision is not clear and can be very broad and does not lead to a conclusive success of the project. The teachers of Foundation Schools do not feel compelled to change their teaching styles to incorporate the Life Skills software. Stakeholder...

Words: 2700 - Pages: 11

Problem Solution: Intersect Investments

...Running head: PROBLEM SOLUTION: INTERSECT INVESTMENTS Problem Solution: Intersect Investments Mary Jacobs University of Phoenix Problem Solution: Crys Tel Crys Tel has learned that resistance to change and lack of flexibility endanger the progress of an organization, limiting its powers. With this in mind the Chief Executive Officer Morgan Trevannon decided to initiate new ideas to increase the company’s financial future. A potential goal has been established to advance the telecommunication industry with this process Crys Tel is likely to face technological and administrative changes regularly. Team members have been organized to have brainstorming sessions to develop an implementation strategy that will be beneficial to shareholders, management, and employees. This implementation process will be done in stages to ensure any defects will be caught early in the project and corrected prior to finalizing the go live time. Situation Analysis Issue and Opportunity Identification Crys Tel has decided to implement a transition plan to optimize flexibility, promote innovation, and sustain change. By the end of the initiation phase of the Project Delivery Framework (PDF), teams must complete the Project Charter. The Project Charter aims to achieve two key objectives: 1. To facilitate early engagement of the known cross-impacted teams and work together to finalize the high-level scope of the project. Although this high-level scope will be......

Words: 2788 - Pages: 12

Gap Analysis: Intersect Investments-Tables 1 and 2

...Analysis: Intersect Investments-Tables 1 and 2 John Doe MMPBL520-University of Phoenix November 14, 2011 Dr. Phil Gap Analysis: Intersect Investments-Tables 1, 2, and 3 Before Intersect Investments begins to implement changes that will affect the future of the business, the company must have a full understanding of the problems they face and the opportunities that exist. Intersect Investments needs to clearly asses where they currently stand as a company and define where they want to be. The Gap Analysis “is useful at the beginning of a project when developing a business case, and it's essential when you're identifying the tasks that you need to complete to deliver your project” (Mind Tools LTD, 2011). In this assignment, Tables one, two, and three are provided as tools to identify issues/opportunities, stakeholders, and the end-state goals. Issues and Opportunities One of the issues facing Intersect Investments is employee retention. The company needs a stable work force to help the company better serve the customer. The company is struggling with low employee morale. The company must develop a culture that helps promote positive motivation amongst their employees. The company will need to strengthen their culture with “the idea is that strong cultures create goal alignment, employee motivation, and needed structure and controls to improve organizational performance” (Kreitner & Kinicki, 2003). Sales have been anything but steady for Intersect......

Words: 817 - Pages: 4

Intersect Investment

...necessary. Intersect Investment Company has struggled since September 11, 2001. In the search for a solution to their problem, it is important for Intersect Investment to conduct benchmarking research. The decisions for company restructuring is done by a process called benchmarking. In the case of Intersect Investments, both competitive and generic bench marking, can be evaluated and applied. The following is an analysis of benchmarking data from 6 companies that have successfully or unsuccessfully navigated through similar situations. Following the analysis, the initial benchmarking material is provided. The benchmarking data along with the analysis can be used to develop alternative solutions for Intersect Investment Company. While evaluating each company closely, Intersect Investment will pay special attention to each company’s success or failures. Several key factors, such as external and internal forces, extrinsic motivation, organizational and cultural changes, and emotional intelligence will be considered. Introduction Ever since 2001, the financial industry has been an unpredictable climate, with firms “struggling to keep both their clients” trust and Wall Street’s credibility,” (Intersect Investment, 2008, p.1). Intersect Investment has had their share of issues in the past year as their revenue targets have not met goals, sales employee turnover is up 25%, customer satisfaction has declined 10%, and customer attrition has increased to 25% a year......

Words: 557 - Pages: 3