Harrison-Keyes Benchmarking

In: Business and Management

Submitted By blaine
Words 5283
Pages 22
Running Header: Harrison-Keyes, Inc. Benchmarking

Harrison-Keyes, Inc.
Harrison-Keyes Inc. is an organization that is trying to move into a new market that will enable them to sell their books using new media forums. Many obstacles are currently standing in their way to achieving the success that they believe they can obtain. Like many other companies Harrison-Keyes has turned to benchmarking other organizations that have encountered and overcome similar problems. We will identify organizations that have faced the specific issues that are now present at Harrison-Keyes. We will describe the situations that other organizations found themselves in, how the benchmarked company responded to the specific issue and what outcome was achieved by their responses. We will also identify the key concepts used by the benchmarked companies, and compare and contrast those concepts.
Harrison-Keyes is a successful company with award winning authors writing books for them to publish. We will give Harrison-Keyes the tools that they need to keep that team together. We will establish ways for them to overcome obstacles using implementation plans, strategic and risk management as the foundation for success.
Compare and Contrast
Organizations that have gained recognition for best practices are often mimicked by others to gain or improve their company’s financial status and make them leaders in their markets. To find out which organizations have the best practice solutions, benchmarking research is done by the organization looking to make change. Harrison-Keyes Publications, Inc. has decided to make major changes that will help improve their financial status by implementing an innovative strategy that will have long-term affects. These changes require effective project planning to be successful. Harrison-Keyes has benchmarked other organizations that have best practice…...

Similar Documents

Harrison Keyes

...Problem Solution: Harrison-Keyes Inc. Harrison Keyes, Inc. has a few problems that need to be dealt with. One of the problems is production related. The implementation plan called for some overseas outsourcing to cut some costs. Asia Digital Publishing is not working out for the company. Another problem that exists is the reluctance of the authors to move in the direction that the company is looking for. The e-commerce software that the company had planned on using to sell the e-books directly from the Web site is not functioning properly. This will delay the launch of the sales Web site. These problems are worth solving but it might take some time to do this. Harrison-Keyes, Inc. will become the world's most dynamic publishing company, packaging innovative information solutions essential to communities of interest. Harrison-Keyes, Inc. will need to sell e-Books directly from Harrison-Keyes website in order to meet deadlines and have success and select the appropriate e-Book technology for the specific book and target audience. Harrison-Keyes, Inc. strategic planning is as much about the content of the strategy as it is about the process of research, development, documentation, and implementation. Strategic planning is a process of collective and informed decision-making that (a) helps management and leadership teams position their enterprise for lasting competitive success and (b) helps these teams intelligently implement changes to their processes, systems,......

Words: 1897 - Pages: 8


...Benchmarking Training Article Benchmarking for competitive advantage Introduction There has been a progressive increase in the topic of benchmarking – but for all that there is still a great deal of ignorance about what it actually is. It has taken its place as a management buzzword along with BPR, TQM, Change, EVA and many others – but its true nature is poorly understood. Some see it as stealing (or ‘borrowing’) ideas; others as a mechanism for comparison with a competitor; whilst others view it as a form of industrial espionage. In fact it is all of these and none of these at the same time, but instead involves understanding strategic gaps; cooperation; hard work; a willingness to question and where necessary to change fundamental precepts (sacred cows) and also - giving. This paper will address several issues including: what benchmarking is; when it should be used; and the benefits from using it; how to approach a benchmarking initiative; and how to optimise a benchmarking project. What is benchmarking? The term benchmark comes from surveying where it was used to denote a notch or mark representing a given altitude and against which other heights could be calibrated or ‘benchmarked’, since when it has come to mean any standard against which something is compared; and some of the leading exponents in business include Xerox and GE. In business terms there are numerous definitions of benchmarking, but essentially it involves learning, sharing information and......

Words: 4668 - Pages: 19


...Benchmarking El benchmarking es un anglicismo que, en las ciencias de la administración de empresas, puede definirse como un proceso sistemático y continuo para evaluar comparativamente los productos, servicios y procesos de trabajo en organizaciones. Consiste en tomar "comparadores" o benchmarks a aquellos productos, servicios y procesos de trabajo que pertenezcan a organizaciones que evidencien las mejores prácticas sobre el área de interés, con el propósito de transferir el conocimiento de las mejores prácticas y su aplicación. En economía, toma su acepción para la Regulación: benchmarking es una herramienta destinada a lograr comportamientos competitivos (eficientes) en la oferta de los mercados monopolísticos, consistente en la comparación del desempeño de las empresas, a través de la métrica por variables, indicadores y coeficientes. En la práctica, se utilizan diversos mecanismos de incentivos al comportamiento eficiente, como la publicidad de los resultados de las comparaciones (nadie quiere ser el peor) o con la utilización de mecanismos que transforman esos resultados comparativos en premios o castigos sobre los ingresos del empresario. 1. Reseña histórica del benchmarking En 1982, en Rochester, durante una reunión de la Corporación Xerox donde se trato el aspecto organizacional de esta, con respecto a sus competidores, se utilizó por primera vez la palabra Benchmarking Competitivo y cuyo sistema impresionó por la manera en que se recopilo la información. Allí......

Words: 7110 - Pages: 29


...Benchmarking is a measurement of the quality of an organization’s policies, products, programs, strategies, etc., and their comparison with standard measurement, or similar measurement of its peers. The objectives of benchmarking are; 1 To determine what and where improvements are called for. 2 To analyze how other organizations achieve their high performance levels. 3 To use this information to improve performance Benchmarking is also called; the process of identifying best practices in relation to both products and services. I work for a non-profit organization where we use strategic benchmarking to indicate where the organization needs overall best performance by examining the long terms strategies and general approaches that have enable high performances to success. When you operate on grants, funding sources require high performance and accountability in order to renew their awards-contract each year. The organizations are reimbursed for service provided on performance-based. So there is a constant challenge to stay in business. In performance there is also competitive benchmarking to deal with other organization providing the same services like the public schools, the nursing homes, the hospitals, and the government funded universities as well. Non-profit organizations involve in internal benchmarking for measurement of effective use of available resources, performance evaluation within departments, employees satisfaction, and wages comparison in HR, employee welfare.......

Words: 252 - Pages: 2

Harrison Keyes Benchmarking

...Week Two: Harrison-Keyes Generic Benchmarking Introduction Leadership in project management and assessing challenges of developing high-performance project teams are two major components of understanding how an organization work together to achieve goals. Harrison-Keyes is dealing with poor planning and implementation issues amongst management. Team A will compare and contrast the components through benchmarking analysis by using the Harrison-Keyes scenario opposed to other companies that faced similar issues. The companies used in the benchmarking review are: K-Mart, Chrysler, Toyota, General Electric, Exxon, Coca-Cola, Cardinal Health, and Starbucks Corporation. Concept/Comparison Leadership in Project Management Harrison-Keyes lacks of visionary leadership capable to establish a viable strategic and tactical management system which effectively contributes to coordinate the project management (planning, development, selection and implementation). By having in place a effective project management, the leadership of Harrison-Keyes may plan, develop, select and implement efficient projects as Toyota Industry Corporation’s leadership did in order leverage its expertise and to turn around the company toward performance, profitability, efficiency and higher competitive corporate value. To have an effective success in project management that can contribute to an efficient leveraging the existent resources and competencies in order to gain performance, profitability, leaner......

Words: 1657 - Pages: 7

Harrison Keyes

...Running head: GAP ANALYSIS: HARRISON-KEYES Gap Analysis: Harrison-Keyes Curtney Vaughn University of Phoenix Gap Analysis: Harrison-Keyes Harrison-Keyes is a global publisher of print products. The company holds about 22,700 active titles and publishes about 2000 new titles each year. Throughout the years the company’s focus shifted to meet demand. Because of this the company was regarded as a leading publisher of business, scientific and technical information. The company has been faced with several setbacks due to many mishaps, miscommunication, and lack of conducting research. The key players of the organization are: William Guardo- Newly hired CEO Meg P. Hill- Former CEO Robert Smith- CFO Jan Peters- Senior Vice President, Business Development and Head of the Implementation Team Will Harper- Author Dharma Joyce- Executive Vice President, Global Strategy Mark Simmons- Executive Vice President Marsha Goldfarb- Senior Vice President, Marketing Mack Evans- CIO Pete Ross- Production Manager This paper will include valuable information providing information and ideas the organization might consider for their next project. Implementing a plan is the first step to beginning or recreating any project for any organization. Situation Analysis Issue and Opportunity Identification Management and members of the team need to focus on the major goals of the organization. To......

Words: 1966 - Pages: 8


...-BENCHMARKING - 2014 BENCHMARKING DIANA C. HURTADO MUÑETON LORENA PULIDO BENAVIDES DANIEL JIMENEZ GOMEZ DOCENTE: EFRAIN OCAMPO UNIVERSIDAD AUTONOMA DE MANIZALES NEGOCIOS INTERNACIONALES COSTOS LOGISTICOS Y BSC 1 -BENCHMARKING DEFINICIÓN El benchmarking es una forma de determinar qué tan bien se desempeña una empresa (o una unidad de esta), comparado otras empresas (o unidades). Esta ubica el desempeño de la empresa en un contexto amplio, y permite determinar las mejores prácticas.  “Benchmarking es el proceso continuo de medir productos, servicios y prácticas contra los competidores más duros o aquellas compañías reconocidas como líderes en la industria”. David T. Kearns, director general de Xerox Corporation. La continuidad en el benchmarking no sólo significa un proceso que se hace una vez y se olvida, sino que es un proceso continuo y constante. Otro aspecto es el de la medición, ya que esta está implicada en el proceso de benchmarking, pues se tienen que medir los procesos propios y los de otras empresas para poder compararlos. Del mismo modo este proceso se puede aplicar a todos las facetas del negocio. Y finalmente este se debe dirigir hacia aquellas empresas y funciones de negocios dentro de las empresas que son reconocidas como las mejores o como los líderes de la industria.  “Una marca del agrimensor de una posición previamente determinada y que se usa como punto de referencia, un estándar mediante el cual se puede medir o juzgar algo”....

Words: 2416 - Pages: 10


...Company Benchmarking for Competitive Advantage Terry Pilcher Assistant Director – Department of Trade and Industry UK Before undertaking a benchmarking study a company must be aware of the different types of benchmarking that exist. One of the major reasons for misunderstanding is the tendency to call a wide variety of different activities Benchmarking. The most simplistic form of benchmarking could be one person talking to another and deciding if they have similar areas of interest. At this level people undertakes benchmarking every day. Before listing the different types of benchmarking that exist it might be useful to present some definitions of benchmarking to set the scene. There are many definitions around but it is not so much the differences that matter but the similarities. This can be best illustrated using the following definitions: ‘A continuous systematic process for evaluating the products, services and work of organisations that are recognised as representing best practices for the purpose of organisational improvement’ (Spendolini, 1992) ‘Benchmarking is an external focus on internal activities, functions, or operations in order to achieve continuous improvement’ (McNair and Leibfried, 1992) ‘A disciplined process that begins with a thorough search to identify best practice organisations, continues with the careful study of one’s own practices and performance, progresses through systematic site visits and interviews, and concludes with an analysis of......

Words: 1707 - Pages: 7


...The definition of benchmarking is “the continual process of measuring products, services and practices against the toughest competitors or those companies recognized as industry leaders” (Wheelen & Hunger, 2010). Benchmarking focuses on bettering a company by openly learning how other companies operate and so competing companies can better their business operations. There are usually six steps involved with benchmarking and they are known to be used within companies that are already well managed, instead of focusing on companies that are in poor standings. To me, benchmarking is a positive program. I do not believe it is just another fad. “Benchmarking can help with increase sales, expand goal setting, and lift employees drive” (Wheelen & Hunger, 2010). To look into benchmarking, “the average cost of a benchmarking study is $100,000.00 and involves 30 weeks of effort” (Wheelen & Hunger, 2010). By reading about benchmarking, it seems as if the study would be well worth the money and effort (time put into bettering a company) because the outcome would be on top of what was spent. If my company was already doing well and I took on a benchmarking study and come out on top of what I spent, the time, effort and money would not be a waste. In fact, it would be a positive resource brought into my company. I do believe it is a valuable tool now and will continue to be in the future. References             Wheelen, T. L., & Hunger, D. J. (2010). Concepts in......

Words: 264 - Pages: 2


...The Practice Of Benchmarking And Its Advantages And Disadvantages Introduction Over the years, there has been a tremendous development in benchmarking techniques, in terms of both benchmarking practices and method, which are widely used in different organization to achieve different goals in the developing countries. In this assignment I will discuss the definition of benchmarking and then the use of benchmarking. After that I will discuss the advantage and the disadvantage of benchmarking according the researches and the case studies of benchmarking. Then, I will discuss and analyze the practice of benchmarking to explain why managers find that benchmarking did not live up to their expectation. Finally, the conclusion will have summary of the assignment question. Background of Benchmarking 2.1 Definition of Benchmarking Benchmarking, as the definition of the CEO of Xerox -D.T. Kearns- is the continuous process of measuring the products, the services, and practices against the best competitors or the leader in their industry (Kolarik, 1995). Freytag and Hollensen (2001) states that ‘benchmarking involves measurement of business performance against the best and makes continuous effort in reviewing process practice and method’. This essay is an example of a student's work Disclaimer This essay has been submitted to us by a student in order to help you with your studies. This is not an example of the work written by our professional essay writers. Essay......

Words: 2696 - Pages: 11


...The basic idea behind benchmarking is by doing a comparison. An organization finds another organization that is similar and compares them. By studying the achievements of such results; make plans for improving the business performance; implement plans monitor and evaluate the results. By doing the comparison it allows the organization to make the necessary changes, but it is not a quick fix. Benchmarking is vital, by using this practice it can identify costs and provide efficient information that can implement best practice by becoming a central instrument for improvement and the performance of an organization; under the right conditions comparison can be a key driver of performance (OECD, International benchmarking, p. 1). Through benchmarking, many organizations realize that more can be achieved through collaboration between leaders in an industry. There are three primary types of benchmarking used today; first is process benchmarking, which is done at the lower levels of the organization. It focuses on the day to day activities and operations to include anything from customer complaints to the billing process. The changes made on this level improve performance quickly. Second there is performance benchmarking, focuses on competitiveness by looking at where the company’s products and services are in relation to other competitors referring to things such as speed, quality and reliability. Third there is strategic benchmarking, focusing on top management. Discussions are......

Words: 644 - Pages: 3


...The Importance of Benchmarking in Improving Operational Performance Benchmarking is a key tool used in all sectors in the industrial world. It is an accepted standard to which actual performance is compared, evaluated and, if needed, improved. In the current economy there is an increase in competition therefore companies have to always be ahead of their competition by having a high standard of quality maintained, the companies need to be constantly updated with the newest technology, and at the same time have lesser costs than their competition. “Benchmarking helps to improve the company and helps the company with innovate. It is the process of identifying, understanding, and adapting outstanding practices from organizations anywhere in the world to help an organization improve its performance. It is an activity that looks outward to find best practice and high performance and then measures actual business operations against those goals” (Kumar et al., 2006). This definition is the most evolved definition of benchmarking; benchmarking went through four stages of evolution. It is heavily used in the retail industry to help improve the quality of a retail business, which then leads to higher profits. There are three points that need to be covered to have a successful level of benchmarking: the business must focus around its customers and employees and have continuous improvements; the business has to be flexible to change and has to be able to share and accept all......

Words: 1493 - Pages: 6


...TITLE: Benchmarking: A general review about the classification, process and pitfall of the model LECTURER: PROF. MADYA DR. RIZAL BIN RAZALLI NAME: ONG YUH KIANG MATRIC NO: 227806 TITLE: Benchmarking: A general review about the classification, process and pitfall of the model LECTURER: PROF. MADYA DR. RIZAL BIN RAZALLI | | | | | | Summary of selected articles Article 1 | Benchmarking: a general reading for management practitioners | Author | Sik, W.F., Cheng, E.W.L., & Ho, D.C.K. | Year | 1998 | Setting/ Place/ Sample | Management Decision, Vol. 36 Iss 6 pp. 407 - 418 | Objectives | Introduce the basics of benchmarking to management practitioners | Analysis | Classification of benchmarking, benchmarking process model, components in a benchmarking project, hints for organization to conduct first time benchmarking project. | Findings | Identify the sources of best practices as a result of assisting in promoting management perspectives and facilitating the formation of various specific goals. | Article 2 | Benchmarking the benchmarking models | Author | Anand, G., & Kodali, Rambabu | Year | 2008 | Setting/ Place/ Sample | Benchmarking: An International Journal, Vol. 15 Iss 3 pp. 257 - 291 | Objectives | To classify the fundamental benchmarking model and the unique benchmarking model, propose a universal benchmarking model which can be applied for all types of benchmarking | Analysis | Benchmarking the benchmarking......

Words: 3835 - Pages: 16


...Harrison Bergeron Analysis Harrison Bergeron is a short story written by Kurt Vonnegut. The story is a about the society in America in 2081, a man called George and his wife, Hazel, and the way the society is controlling people, so they can fit into what the government call “average”, and thereby achieve the goal of being ‘equal’. In today’s society everybody strikes to be the best, better looking and smarter than anybody else, and therefore the thought about living in a society where everyone is equal might sound tempting, if you find the race of being the best tiring. A lot of the things that most young people are struggling with right now might disappear. No more jealousy and at best no more war. There is often created a dystopian world, when humans are trying to make it a utopian one. The story about Harrison Bergeron concerns this issue. Everybody is equal, which might sound like a utopian world but in fact is a dystopian society to be living in. “The year was 2081, and everybody was finally equal. They weren’t only equal before God and the Law. They were equal in every which way. Nobody was better looking than anybody else. Nobody was stronger or quicker than anybody else” The meaning of the word ‘equal’ has been taking to a whole new level and it is supposed to be making the society a better place, but in fact the thing it is doing, is controlling the citizens and taking away their freedom of thought, intellectual ability and their individual beauty and strength.......

Words: 993 - Pages: 4

Harrison Keyes

...Running head: GAP ANALYSIS: HARRISON-KEYES Gap Analysis: Harrison-Keyes Gap Analysis: Harrison-Keyes This paper will analyze various issues and solutions that Harrison-Keyes (HK) faced as a global print publisher. Their collection of books includes technical and business, scientific and professional and consumer books. Harrison Keyes was established in 1899 and over the last 100 years the company has shifted their focal point on meeting the demands of the market. The company is currently suffering from market woes due to low retailers exhausting the company profits. Harrison-Keyes plans to implement a strategy that will revitalize the company to be a successful and profitable industry leader. Situation Analysis Issue and Opportunity Identification Harrison-Keyes is a global print publisher that is facing challenging issues. Harrison-Keyes anticipates launching a strategy that will revitalize the company and make them a leader in the industry. Meg McGill was hired by Harrison Keyes to initiate the revitalization process because of Meg McGill knowledge of the technologically advanced industry. Meg McGill began the first phase of her e-publishing strategy. In the course of the implementation strategy Meg ran into numerous issues. The implementation process lacked defined scope. “Project scope is the definition of the end result or mission of your project—a product or service......

Words: 1255 - Pages: 6