Gap Analysis on Global Communications

In: Business and Management

Submitted By Hprwhg13
Words 1783
Pages 8
Gap Analysis: Global Communications
University of Phoenix

Gap Analysis: Global Communications Global Communication faces internal and external challenges in implementing its overall growth strategy. In order to move forward with cost-cutting measures, Global Communications must communicate lay-off plans to its affected employees. These measures will eliminate jobs in the United States. In turn those jobs will be outsourced to foreign labor sources in India and Ireland where the labor is highly skilled and cost efficient. The management team failed to utilize the union as a powerful support system in broadcasting the lay-off announcement. Due to Global Communication’s lack of communication with the union, management now faces a potentially volatile situation. Damage control measures need to be identified, evaluated and analyzed in order to minimize the negative impact that the union will have on customers, employee morale and the general public.

Situation Analysis
Issue and Opportunity Identification Global Communication’s management team had a difficult decision to make in order for the company to survive the advancing telecommunication market. The management team devised a growth strategy which required the introduction of new services into the domestic market and expansion into the global markets through a partnership with an international satellite provider. The strategy called for aggressive cost-cutting measures which would result in the United States technical support center closing down and employee lay-offs. The company would outsource the technical support center services to foreign companies located in India and Ireland. The foreign labor source offered a highly trained technical support team at a more reasonable cost. Informing employees about the upcoming lay-offs will be a challenge without the support…...

Similar Documents

Gap Analysis: Global Communications

...Gap Analysis: Global Communications Gap Analysis: Global Communications Global Communications is currently among one of the telecommunication industry’s companies that is waning. Its stock has lost more than 50 % in value and Global Communications will face so challenges in making it appreciate again. Global Communications is also facing an increasing number of competitors. Global Communications has to look at all the current issues to try and find opportunities that may lie among them. Global Communications has to focus on choosing the right problems that will present the most opportunities to stay competitive and that are synced with the company’s goals. Global Communications situational analysis shows that the primary issues and opportunities for them are their competitors and the stock’s depreciation. The management team has developed a strategic plan to secure the financial future for the business. The strategic plan has identified its primary issues and opportunities that will hopefully lead the company to becoming a competitive global firm. Situation Analysis Issue and Opportunity Identification Global Communications have developed a strategic plan but without consulting the union which has caused a veil of distrust. The union just recently agreed to a 20 % cut in education and health benefits so it has come as a surprise to the union that the company has plans in motion for layoffs and out-sourcing. The senior management team did not......

Words: 2219 - Pages: 9

Gap Analysis

...Gap Analysis: Global Communications Albert Einstein said, “The significant problems we face cannot be solved at the same level of thinking we were at when we created them.” This concept is one that must be taken into consideration by Global Communications when deciding on how to best overhaul/steam line the company to be able to produce a quality product. The end goal is to become a competitive powerhouse within the global marketplace. This will negate the certain demise of GC due to a lack support from stakeholders, insuring that the company does not have to shut down completely. Such an overall will demand careful attention to all stakeholders involved. Global Communications must take the time needed to get to the root of the problem. Recovering from the current state of destruction will mean making decisions that may not be supported initially by all parties involved. It is in these areas that GC must strive to maximize the communication process of transmitting an effective message that the company understands the concerns and questions of each stakeholder. Furthermore, GC must strive to minimize the amount of noise that will act as barrier blocking the desired communication from achieving the goal of smooth transition and plan acceptance by all. (McShane,Von Glinow, 2005) Situation Analysis Issue and Opportunity Identification The decision to outsource work to India and Ireland has been made my Global Communications as an attempt to produce a......

Words: 1329 - Pages: 6

Gap Analysis

...Report: Gap analysis RSB sustainability standard [Company A] Report date: [Day] [Month] [Year] Report authors: Ander Paz and Peter Vissers (Partners for Innovation BV) (corresponding author: Report reviewer: [Person P] Report status: Confidential, final version Report produced for: [Company A] [LOGO Company A] PREFACE >> This preface provides background on the report template for the gap analysis against the RSB sustainability standard. Report template and toolbox This report template is part of the toolbox that was developed and piloted within the project “Towards Sustainability Certification of Jatropha Bio-fuels in Mozambique”. This project was initiated in 2009 and implemented in 2010 by the Jatropha Alliance together with Partners for Innovation and GEXSI. The report template is published for inspiration. We hope that the tools developed within the pilot project can inspire other companies involved in assessing and developing their sustainability practices. Toolbox and tools are made available through the websites of the project team: and Structure of the report template The RSB gap analysis report template offers an example on how an assessor can report on the gap analysis. The template is available in MS Word. It contains a number of introductory sections, four main chapters and three annexes. The report template basically provides a......

Words: 3013 - Pages: 13

Gap Analysis

...GAP Analysis: A technique that businesses use to determine what steps needed to be taken in order to move from its current state to its desired, future state. Also called need-gap analysis, needs analysis, and needs assessment. Gap analysis consists of (1) listing of characteristic factors (such as attributes, competencies, performance levels) of the present situation ("what is"), (2) listing factors needed to achieve future objectives ("what should be"), and then (3) highlighting the gaps that exist and need to be filled. Gap analysis forces a company to reflect on who it is and ask who they want to be in the future. Where is your company now? Burger King Holdings, Inc. was founded in 1953. Burger King is the world's number 2 hamburger chains after McDonalds. By the early 2000s Burger King is a little left behind. Years of under-investment left it struggling in its rival's shadow by the early2000s. Although a lot of consumers agree that it meals taste better than McDonald ones but it doesn't have the excellent perception created the administrative power and the aggressive marketing of his main by concurrent. It was freed in 2002 from Diageo the number one in wine and spirit drinks, which owned it since 1997, after a merger with Guinness. Although owned by Texas Pacific Group for US$2.26 billion, it recovered its latitudes of the sixties. The number 2 in hamburger fast food came back progressively in the fight with McDonalds. Since 2004 their performance constantly......

Words: 1021 - Pages: 5

Gap Analysis - Global Communications

...Gap Analysis: Global Communications Katrina L. Bailey MBA 500/Foundations of Problem-Based Learning John Craddock October 22, 2007 Gap Analysis: Global Communications Introduction Significant changes and declining confidence from Wall Street has placed the telecommunications industry under extreme economic pressure. As a result, Global Communications has found itself in a “sink or swim” situation. They must regain consumer confidence by becoming more relevant and technologically advanced, while increasing stock values and market position, or risk becoming obsolete. In order to determine the future direction of the company, a Gap Analysis has been performed which will identify the issues and opportunities that have arisen as a result of the current crisis, the ethical dilemmas that stakeholders are confronted with, and where the company sees itself in the future. Situation Analysis Issue and Opportunity Identification [Triple click anywhere in this sentence to begin typing.] Table 2 Stakeholder Perspectives |Stakeholder Perspectives | | | | |Stakeholder Groups |The Interests, Rights, and | | ...

Words: 2045 - Pages: 9

Global Communications: Gap Analysis

...Global Communications was a leader in the telecommunications industry until several competitors began to enter market with lower prices and a wider variety of services. The current situation has awakened interest of several stockholders and forced the company to reevaluate its current processes, as the loyalty of employees and allegiance of customers has seen a significant decline in recent months. In order to assist with raising stock value, the company has decided to outsource technical jobs overseas but has yet to announce this plan to current employees in view of the fact that it will mean innumerable layoffs. This is one of many challenges that lay before the company as the quest to secure a position in the marketplace begins. In order to reacquaint itself with the industry, Global Communications must build a loyal and dedicated workforce by confirming with employees that their jobs are safe while also concentrating on assuring stockholders, members of the Union and the Board of Directors of future profitability. This paper will take a look at opportunities and issues facing the company, current conditions of the environment and alternative solutions for running a successful operation. Situation Analysis Issue and Opportunity Identification Global Communications recently initiated mass layoffs and started outsourcing major projects in order to assist in cutting company costs. This has caused the company to come under attack because of poor office morale and a......

Words: 1279 - Pages: 6

Gap Analysis: Global Communications

...Gap Analysis: Global Communications Since the past century, many organizations are facing a phenomenon called globalization. The term globalization refers to the movement of people (labor) and knowledge (technology) across international borders. (International,, p1). Global Communications is in the telecommunications industry, and as any organizations within this industry, it is facing too much competition. To address this issue, Global Communication is planning to introduce new services to its small business and to globalize. This business initiative was created by Global Communications senior leadership team and approved by the board. However, conflict exits between Global Communications and Technologies Workers Union following the release of this strategic plan to outsource part of the domestic call centers to India and Ireland. (University of Phoenix eResource,, p1-3). In order to identify the gap analysis of this situation, a good understanding of the situation must be gained through the evaluation of issues, opportunities, stakeholder perspective and ethical dilemmas. Issues and Opportunities Identification The main issue that Global Communications faces is the increase competition through expansion of services throughout the telecommunications industry. More players have entered the market with broader services. What once was......

Words: 881 - Pages: 4

Global Communications - Gap Analysis

...Gap Analysis: Global Communications Placide Bashonga University of Phoenix Gap Analysis: Global Communications Business is constantly in move. Some organizations have the ability to follow the progress of new business trends and adapt to them smoothly. Some others fail to invest their time, energy and talents in research and development to respond to the constant demand for new and innovative products and services. Global Communications (GC) is in that case. Leader in telecommunications in the past, the company is struggling to stay afloat. The organization has diverse problems that are undermining its progress, even its existence. From ineffective to unethical negotiation practices, the management is facing challenges to make it profitable again. In the following lines, we will identify the issues that GC is facing and the different opportunities open for its future. We will assess the different interests in the situation and review the problems in the decision making process and the negotiation failure between the management and the union. Finally, we will make a gap analysis to understand what didn’t work and what needed to be done for a better closure in this situation. Situation Analysis Issue and Opportunity Identification Telecommunications industry has experience important changes over the time. Many new businesses have entered the industry to compete on local, long distance and international markets with innovative and technical advanced......

Words: 2154 - Pages: 9

Gap Analysis of Global Communications

...Global Communications is facing issues arriving from too much competition in the telecommunication industry. Global Communication stock value had depreciated more than 50 %. Global Communication is contemplating outsourcing its call center division to India and Ireland. Global communication is in the process of major layoffs and jobs cuts to maintain profit margin. Global Communications is in a disagreement with the union due to lack of communication. The union had been a useful partner to Global had they been informed of this new strategy. The union is taking action against Global to prevent layoffs. Global is losing its reputation by cutting salaries, layoffs and outsourcing its call center. The propose solution to help Global Communications is to establish alternatives and select the most appropriate course of actions. Global Communications is hoping to expand a Global market within three years. Global communications will have to add services and find solutions for its customers in order to be competitive. Global Communications should be able to capture the local and international market. Global should be able to meet its vision into the local and international and local market with ease. Global Communications will have to make changes in their way of doing business. Global will have to accept all propose solution in order to make changes. Global will have to expand its technology division to become competitive. Global will have to......

Words: 828 - Pages: 4

Gap Analysis

...head: GAP ANALYSIS: GLOBAL COMMUNICATIONS Gap Analysis: Global Communications Brandi Cook University of Phoenix Gap Analysis: Global Communications In this paper I will discuss issues and opportunities that Global Communications are faced. There is an examination of stakeholder perspectives and ethical dilemmas. A brief statement of vision is presented in the paper. A gap analysis was performed and discussed. Situation Analysis Issue and Opportunity Identification Global Communications was faced with a problem; Global is currently are currently in a market that overridden with competition. In the effort to compete in the market and to increase profitability, Global Communications will implement a new strategy. The strategy will introduce new products and services and put into action a cost-cutting plan. The plan will close domestic cal centers and open new, cheaper call centers in India and Ireland. Global Communications plans to market itself aggressively in the international market. Global Communications prospectively could move into the international market while lowering cost, thus, making GC profitability increase. Another issue Global Communications faces when GC moves some technical call centers to India and Ireland most of the domestic call centers will be downsized. Some current call center representatives can be relocated can expect to take an average 10% salary cut. Many of the employees will lose their only source of income. Katrina Heinz, Global......

Words: 1999 - Pages: 8

Global Communication

...Running head: GAP ANALYSIS: GLOBAL COMMUNICATIONS Gap Analysis: Global Communications Your Name Goes Here University of Phoenix Gap Analysis: Global Communications [Triple click anywhere in this sentence to begin typing your introduction.] Situation Analysis Issue and Opportunity Identification [Triple click anywhere in this sentence to begin typing.] Stakeholder Perspectives/Ethical Dilemmas [Triple click anywhere in this sentence to begin typing.] End-State Vision [Triple click anywhere in this sentence to begin typing.] Gap Analysis [Triple click anywhere in this paragraph to begin typing.] Conclusion [Triple click anywhere in this sentence to begin typing.] References [Triple click anywhere in this sentence to enter your first reference.] Table 1 Issue and Opportunity Identification |Issue |Opportunity |Reference to Specific |Concept | | | |Course Concept | | | | |(Include citation) | | |USAuto’s negotiating team did not carefully identify |USAuto can develop |“A distributive negotiation |Distributive | |AutoMex’s goals. USAuto’s goal was to reduce costs through......

Words: 1745 - Pages: 7

Gap Analysis Global Communication

...Running head: Affirmative Action Paper Affirmative Action Paper Monekia English Employment Law/MGT434 April 3, 2010 Jonathan Warren Introduction This paper will touch basis on how affirmative action works in the work world in this day and time. It will also clear up how employers are to subject to affirmative action plans and why would employers need these plans. This paper will also touch basis on what do these particular plans require employers to do. The last topic in the paper will be what happens when employers do not meet the goals of affirmative action plan? Employers could get into serious trouble if their employees are not treated fairly. Action Plans Affirmative action plans are intended to do positive things within the company meaning the structure of the employees and the many behaviors they encounter daily. There are many laws that may only apply to employers that are privately owned by individuals. Although many individuals own their own companies, they are still laws that apply to employment agencies along with educational institutes. Although different laws are for different things, still the laws do take into accountable on how many employees will be working for a company. One law is included in the affirmative action plan is the Title VII law. This law prohibits many types of discrimination within the workplace. True enough this is law many historical presence has because many companies to have the right amount of......

Words: 1062 - Pages: 5

Global Communication Gap Analysis

...Running head: GAP ANALYSIS: GLOBAL COMMUNICATIONS Gap Analysis: Global Communications LaDonna Smith University of Phoenix Gap Analysis: Global Communications Global Communication has been under pressure to keep up with new technology that its competitors have been giving to consumers for a very long time through local and international markets. They are getting a lot of slack from their stockholders, whose shares have declined more than half in the last couple of years. Also, they are having the Union people stay on them for not treating their employees properly and fairly. Global Communication was not up front with its people and they are now in an up roar about the unethical acts of Global. They plan to go global in hopes that they can now compete with local markets and increase the value of their stock. Situation Analysis Issue and Opportunity Identification Global Communication eventually was faced with the problem of lower stock values, circumstances before hand caused this problem to happen. Not having the ability to keep up with modern technology was the key to Global Communication keeping up with its local markets. “In a world of increasing globalization and cultural diversity, organizations face new opportunities as well as communication challenges,” (McShane, S., & Von Glinow,M. p.78) Having the ability to go global and communicate well is very valuable to any company’s wealth. Being able to learn new ways of marketing new calling......

Words: 2038 - Pages: 9

Gap Analysis

...Running head: GAP ANALYSIS: GLOBAL COMMUNICATIONS Gap Analysis: Global Communications University of Phoenix Gap Analysis: Global Communications This paper identifies the key issues faced with Global Communications’ declining marketability and competitive edge and revenue. In addition, as a result of its current state, this paper will discuss steps taken by the company to overcome their shortcomings and the reaction to the strategies implemented while also providing several alternative solutions in the end state vision. Situation Analysis Issue and Opportunity Identification By reviewing the Global Communication scenario, several issues were immediately identified. First and foremost, were the underlining symptoms of the declined market value of the company, thus leading to the decreasing stock value. From my experience with working in corporate arena, the decrease in market or stock value leads to pressure and concern being placed on the company’s stockholders and executives. There is a sense of urgency to identify the problems that lead to the change in the market value and the possible solutions. Secondly, being in the telecommunications industry, there are several competitor companies. So in an effort to keep their competitive edge, Global Communications was faced with the problem of determining how to keep up and compete against competitive companies. This in itself presented a conflict, because difficult decisions had to be made in......

Words: 1881 - Pages: 8

Gap Analysis: Global Communications

...Running head: GAP ANALYSIS: GLOBAL COMMUNICATIONS Gap Analysis: Global Communications Elayne Limon August 28, 2011 University of Phoenix Gap Analysis: Global Communications The telecommunication industry is struggling, and Global Communications is no exception (University of Phoenix, 2011). The company has recently experienced a stock depreciation of more than 50%, from $28 per share down to $11 per share. The company has decided to make major changes in order to compete with other providers and begin to see profits. Some of these changes are being challenged by the union representative, as the union members are unhappy about the recent compromise to give up major benefits, and now they are facing layoffs. The decisions that Global Communications is making are seen as unethical, but something has to be done so the company can cut cost, make a profit, and begin to globalize. Situation Analysis Issue and Opportunity Identification “Telecommunication companies are under tremendous economic pressure” (University of Phoenix, 2011). The Stock for Global Communications has lost value of more than 50%, and to rectify the problem the company must create new products and services. This means a new partnership with a satellite company that will allow competition with the local telephone and cable companies. New services offered will include “video services as well as a satellite version of broadband” (University of Phoenix, 2011). Competition among the local,...

Words: 1935 - Pages: 8