Food Production

In: Business and Management

Submitted By rajat
Words 2783
Pages 12
INTRODUCTION

Total quality is a description about the standard, attitude and culture of the company and the organization. Knowing the customer behavior and full fill the needs is as per the quality is very important for any organization by providing good services to their customers. Every organization should have made a strategy by which they can provide the quality standard of the guest in all the hotel chain. The standard should be maintain with the equipment, food & beverage services, accommodation and any transfer etc which understood the guests expectation( Gillespie & Morrison, 2001). Every strategy has a positive aim to deliver the excellence services and product with their experience.
According to Drucker quality is not a goods which given by the supplier in a product or services, it is the things which increase the willingness to use it again and ready to pay for it. By John s. Oakland quality is a word which specifies the products or services excellence. Satisfied the requirements and internal or external needs of the customer is a good standard which every organization have to obey for their future. Quality makes a balance between customer and suppliers to get the aim. Quality means an organization which has an excellence standard of their product and the services of any things either goods or the staff, who gave the good services with the experiences. Right services in a right time and in a right place are a picture of a good company. (Taylor and Pearson 1994).

All about Total Quality Management (TQM)

What is total quality management (TQM)? Quality management is a philosophy that tries hard to make the best use of all opportunities and best available resources by continuous improvement. It is a strategy which is useful for a organization to improve their skill in future because it is essential for productive with minimum waste or effort…...

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