Communication Unit 1

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Submitted By izzyhoward123
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Communication factors, barriers and strategies
For communication to be effective, the service user needs to be surrounded by positive energy and to feel at ease with whoever they are talking to. For example, a care setting such as a doctor’s waiting room could prevent communication due to an un-friendly and clinical set up. To overcome this barrier staff would need to reassure clients and provide adequate information to reduce the service user’s anxiety and try to make them feel more calm and relaxed. Many waiting rooms have done this by providing magazines and having low level background music to try and distract the service user and ease their fears.
Noise can be either internal noise or external noise. Internal noise represents the internal-self talking to itself. Whereas, the external noise can include, the conversations of other people, traffic noise or anything that interferes with our ability to maintain focus. Noise in a health and social care setting is constantly a barrier. For example, while sitting in a dentist’s waiting room, there would be people having their own conversations, a radio playing and the receptionist on the phone. So a service user, with a hearing difficulty could find it extremely hard to hear and concentrate because all the background noise would be extremely off putting for an elderly service user.
Seating arrangements can affect communication in many different ways. For example, if two extremely shy people are sat together communication could be negatively impacted, however, if a mix of shy and outgoing individuals are placed together then it may prompt the shy individuals to speak up a little bit more.
Seating has a huge part in the role of effective communication, seating can either, make communication flourish and work extremely well, or cause it to break down and not work. For…...

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