Communication Unit 1

In: Other Topics

Submitted By izzyhoward123
Words 4903
Pages 20
Communication factors, barriers and strategies
Factors
Environment
Setting
For communication to be effective, the service user needs to be surrounded by positive energy and to feel at ease with whoever they are talking to. For example, a care setting such as a doctor’s waiting room could prevent communication due to an un-friendly and clinical set up. To overcome this barrier staff would need to reassure clients and provide adequate information to reduce the service user’s anxiety and try to make them feel more calm and relaxed. Many waiting rooms have done this by providing magazines and having low level background music to try and distract the service user and ease their fears.
Noise
Noise can be either internal noise or external noise. Internal noise represents the internal-self talking to itself. Whereas, the external noise can include, the conversations of other people, traffic noise or anything that interferes with our ability to maintain focus. Noise in a health and social care setting is constantly a barrier. For example, while sitting in a dentist’s waiting room, there would be people having their own conversations, a radio playing and the receptionist on the phone. So a service user, with a hearing difficulty could find it extremely hard to hear and concentrate because all the background noise would be extremely off putting for an elderly service user.
Seating
Seating arrangements can affect communication in many different ways. For example, if two extremely shy people are sat together communication could be negatively impacted, however, if a mix of shy and outgoing individuals are placed together then it may prompt the shy individuals to speak up a little bit more.
Seating has a huge part in the role of effective communication, seating can either, make communication flourish and work extremely well, or cause it to break down and not work. For…...

Similar Documents

Unit 1 Assignment 2 Professional Communications

...Unit 1 Assignment 2: Ethics Statement Jeremy Robinson A fundamental decision in communication ethics concerns how absolute or relative your ethical standards will be. Will you use the same absolute standards for every communication interaction or will your ethical choices be relative and depend on each situation? Absolute ethical standards mean exactly what they sound like and represent an absolute or unchanging standard for ethics in every situation. Telling the absolute truth in every situation would be an example of absolute ethical standard because no matter the situation you never change how you would handle it. A relative ethical standard is when you choose your ethics based on the independent situation. In some situations you choose to be truthful but in others you choose to omit the truth or choose not to speak at all because the consequences of doing so would be far more damaging than just letting the situation go. I believe that my ethical standards are more relative due to the fact that no situation is the same and being that no situation is the same no outcome is the same. Life itself is relative therefore you must bend and twist with it. If you hold absolutists ethical standard you will give the same answers to every situation but receive wildly different outcomes, most probably not being in your favor. It is an essential part of your life to try to engineer it to fit your purposes and to receive the outcomes with the greatest gains in your favor....

Words: 253 - Pages: 2

Unit 1

...Unit 1 Development Effective Communication in Health and Social Care P1: explain the role of effective communication and interpersonal interaction in a health and social care. Communication is the sharing of ideas and information. Most people communicate in many different ways: * In order to give or provide information. * To express their emotions/thoughts/feelings * To get to know each other * To persuade others * You need to communicate to get your point on cross * To develop PIES (physical, intellectual, emotional, social skills and language) Different types of communication Four types of communication 1. Group communication Taking part in a group discussion involves some additional issues as compared to one-to-one communication. * Group leaders: some groups such as team meetings have a leader or chairperson. Having a leader is very useful because they can help people to express their ideas; group leaders often encourage people to focus on a particular task within a group. * Group ‘ambiance’: group discussion only works well if people want to be involved. Sometimes people feel threatened if they have to speak within a formal group of people or they might stay quiet because they are worried about the reaction of others. It is important that the groups have the right emotional atmosphere. Formal groups often......

Words: 2923 - Pages: 12

Unit 1 Assignment 1: Effects of Routing on Current Communication Methods Used by Organizations

...all handouts and assignment documents issued in every unit, as well as student-prepared documentation and graded deliverables. Some or all these documents will be used repeatedly across different units. Unit 1 Assignment 1: Effects of Routing on Current Communication Methods Used by Organizations Learning Objectives and Outcomes * Explore the effects of routing on current communication methods used by organizations. Assignment Requirements The Johnson Company provides networking components and services. It sounds simple, but management knows it takes a lot of planning to get it right. Retail product and service businesses operate in a crowded market. There is intense competition for customers. Today's businesses have found that the pursuit and retention of customers is the primary goal and Johnson is concerned that their methods are too antiquated to keep them competitive. Currently, Johnson used analog phone lines and takes all customer orders by hand. Their advertising method is an ad in the yellow pages. As the IT consultant, management has asked you help improve Johnson’s visibility by suggesting methods that can be used reroute and improve the current methods of communication for: * Reaching out to new customers * Standing out from other businesses * Meeting existing customer needs * Keeping customers informed of news and updates Research how Johnson can update their current communication methods then write a summary report that......

Words: 3601 - Pages: 15

Unit 1- Communication

...Unit 10 M3: Assess strategies and methods used to minimise the harm to young children, young people and their families where abuse is confirmed. There are different types of way to stop young people are family's getting harmed or hurt. When abuse is an issue there are two side that are showed to be in you either you weaknesses or your strength. This might happened when someone had a different point of view towards yours. Being respectful: Being respectful is not something that you get taught but it's about seeing how people have raised and influenced you. Being respectful means being kind to one another and give respectful answer back this means no swearing or any violence should be caused. The biggest influence to teach children or young people about respect is their parents. The positive thing about respect is that it does not create any violence and it solves a problem quickly. But, depending on the situation being respectful is not always the option. Teaching your child different ways to be respectful: When you have done something wrong it is best to apologies (Sorry). Basic manners should be taught (Please and thank you). You are an influence to your child if you are respectful your child will also be respectful. Child centred approach: This usually occurs when the child is having problem for example depression or if a child is harming their self. Coming to the children centre help the child change their self. Also lets the child feel safe. Caring for the......

Words: 546 - Pages: 3

Unit 1

...Edexcel BTEC Level 3 Subsidiary Diploma in Business Unit 2:Start date:Deadline date:Assessment feedback will be provided by:Assessor: | Business Resources | Unit Code:QCF Level 3:Credit Value:Guided Learning hours: | D/502/5409BTEC National1060 | Assignment 1 – ‘Human Resources’Purpose Learning OutcomesAfter completing this unit, you should: * Know how human resources are managed * know the purpose of managing physical and technological resources * Know how to access sources of finance * Be able to interpret financial statements.You are applying for a customer service job at the Tesco store in Ilkley. | Task 1Tesco are currently employing customer service staff for the store in Ilkley. Describe the recruitment documents Tesco should use. * Briefly describe what the recruitment process is. * Describe what a job advert is and how it is used at Tesco. * Describe what a job description is and how it is used at Tesco s. * Describe what a person specification is and how it is used at Tesco * Describe what an application form is and how it is used at Tesco. * Produce a Job description for the customer service job at Tesco * Produce a Person specification for the customer service job at Tesco (This provides evidence for P1) | Task 2You decided to apply for the position of customer service assistant at Tesco in Ilkley and have been short listed to attend an interview for the job vacancy. You take......

Words: 842 - Pages: 4

Unit 1, Communication

...Having good communication within a Health and Social Care context is very important as without it patients could be put at risk. This communication can come in many different forms and contexts such as; verbal, non-verbal, group, 1:2:1 formal, informal texting, written and oral. All of those forms are used at different times depending on the age, culture, physical and mental ability of the person you are interacting with. Effective communication, be it with individuals with physical/mental limitations or a fully able individual, is the delivery of a message or messages using methods that cater for each of their needs. Logbook; Date | Who with? | Type of interaction | Subject | 3/9/14 | Brother | Oral, Verbal, Informal, 1:2:1 | Football Match | 3/9/14 | Grandmother | Verbal, Formal (phone call) | First day at college | 3/9/14 | Jess | Non-verbal, Informal (text) | Bus journey | 4/9/14 | Boss | Non-verbal, Formal (e-mail) | Weekend hours | 4/9/14 | Jess, Jess, Kirsty | Verbal, Informal, Group | Classwork | Task 1 P1; The first interaction I had was with my brother. This from the outset was clearly informal, as the slang and colloquialisms were used throughout. Although this interaction was one to one it was not as intense as some as we were both watching the football match and the conversation was second thought. Our body language was very relaxed, both of us were slouched on the sofa zoned into the TV; there was no eye contact until ‘half-time’ when we could...

Words: 5699 - Pages: 23

Unit 1

...Unit 1 Research Paper 1 Paradigm Shift Jayson Phillips GS1140 PM Introduction Today we use several operating systems to run our personal computers at home and this technology is nothing new. It’s a matter of preference plus what it is you may be using your computer for whether it’s leisure, or work. Recently we have been introduced to “smart phones” that have operating systems of their own; the two most popular being Android, and iOS. However there are others, but smartphones are becoming the standard. As it is stated in an article, “With the widespread innovations in the communication technology, people are shifting from their basic phones to the smartphone technology.” Key Findings This relatively new technology has impacted several parts of our society. Most relevant to the subject at hand would be education. There are new, innovative ways one can learn or teach using smart phone technology. Smart phones have innovated a thing we know as “apps.” There are several education based apps that can facilitate the process of learning or teaching depending on what it is you are looking for, whether you are the instructor or student. Smart phones have revolutionized the way we communicate and socialize. Once again, facilitated mostly through applications available on the phones themselves. Every smart phone is standardly equipped with a GPS and there are apps that suggest new places for you to visit, eat, or people to meet based on places you’ve been or......

Words: 689 - Pages: 3

Unit 1 Communication P4

...The role of effective communication Task: Produce a document that explains the role of effective communication and interpersonal interaction in a health and social care context. Extend this work by assessing the role of effective communication and interpersonal Interaction in health and social care with reference to theories of communication (P1, M1). Communication is where an individual shares information through speaking, writing or body language. This could be texting an individual or using social media sites to interact. Communication is important in a health and social care setting as you may need to inform those around you about a certain patient. For example, when an individual is put into a caring home, the person (typically a family member) would tell the manager/ nurses about the patient. This is because they want the patient to feel comfortable in the home. This would require the manager to communicate with the care workers, so they all have a clear understanding.  Effective communication extends the concept to require that transmitted content is received and understood by someone in the way that it was intended. The goals of effective communication include creating a common perception, changing behaviours and acquiring information. Effective communication begins with encoding, or the skill of relaying information in a clear, direct way that allows the receiver to correctly decode your message. Decoding is also a skill as it requires the receiver to ensure......

Words: 3496 - Pages: 14

Unit 1 Assignment 1

...Unit 1 Assignment 1 Cell Phones use voice and data communications. It uses the voice at a lot less these days because people rarely call one another anymore. Data is used for the applications which people use more of these days. So they use a mixture of both but mainly data. Also some phone now use Wi-Fi calling so people can use data networks to call people. Landlines use voice communication. Unlike data voice can work during a black-out because it doesn’t get its power from the same and everything in your house. It’s also a cheaper technology which also makes it cheaper. SMS/Text Messaging uses data. It’s part of the reason I said Cell Phones use both. And it can only be sent over 2G and above because 1G is voice only. Fax Machines use voice. It uses the same jack and RJ-11 like landlines do. It can be used on data but traditional fax use the voice network. The fax is sent it immediately gets digitized the put back in analog form once its sent. Pagers use data. It’s almost like SMS in the is send data (words over the networks). It’s an older technology. VOIP phone use data. It’s similar to Wi-Fi calling. It breaks up in to packets and is sent over the air waves. If you used a VOIP phone you could probably hear it sounding choppy that’s because those packets were dropped for some reason or another. Skype and face time also use data. Without internet connection these applications can’t be used. The main reason these applications exist it to provide an......

Words: 330 - Pages: 2

Unit 1 Communication

...UNIT 1: DEVELOPING EFFECTIVE COMMUNICATION IN HEALTH AND SOCIAL CARE The role of communication and interpersonal interaction in health and social care. Naima Zaka Assignment Brief- Part 1: Unit 1- Developing Effective Communication in Health and Social Care Title- The role of communication and interpersonal interaction in Health and Social Care. Due to poor media coverage on the quality of care and provision in Health and Social Care environments. I have been asked to work undercover by the Health authority to report on effective communication and interpersonal interaction. |Type: Effective |Log 1: | | |I entered the doctor’s room and sat down on a chair; he looked up to greet me whilst asking me how I was| | |doing. I replied by telling him how I was feeling, I told him about the pain in my head, and how it was | | |effecting my sleep and my daily routine. Whilst I was telling the doctor my problem he was looking | | |straight at me making eye contact, he would nod his head at times to show his understanding. After I’d | | |finished he asked me a few questions whilst listening to me answers the doctor was taking notes and ......

Words: 2834 - Pages: 12

Unit 1

...Focus Paper – Unit 1 Assessing My Personal Leadership Readiness GB600-04N Leadership Strategies for a Changing World September 2015 Professor Dr. James Wood Assessing My Personal Leadership Readiness Introduction When I hear the word "leadership", the first thing that come to mind are the mighty men and women who have held or hold several grand titles and positions such an Executive or CEO of a company, a business owner, The Queen of England, and The President of the United States of America to name a few. Many people feel that to be a leader means that you must have a title that fits the description, but this isn't exactly true as homemakers, teachers, and counsels, etc. are also leaders as well. It’s not all about the titles, money or popularity, but real leadership has the power to change the reality of our world to be able to open someone’s mind to the possibilities of what can be. This paper will attempt to analyze and answer what makes a leader and what makes a leader ready to lead and be in leadership, while assessing my own leadership skills and personal leadership readiness. Researching Leadership According to our text Dubrin (2013) defines leadership as "the ability to inspire confidence and support among the people who are needed to achieve organizational goals" (p. 2). Best (2010) states that “the requirements for leadership are multi-faceted due to the complex and ever evolving demands that are placed upon individuals who hold......

Words: 804 - Pages: 4

Unit 1 Business Communication

...include; verbal, written, on-screen, multimedia and web-based. P1 Verbal Face-to-face verbal communication is the simplest type of communication to understand, people are less likely to misinterpret things that are being said. In the business environment it is not always possible to meet in person and is more convenient to talk on the telephone. Telephone conversations are also an effective way of communicating and it is important to use a variety of different methods. There are many ways of using verbal communication. Talking is the most effective and comfortable way for most people to communicate. The purpose of using verbal communication is that it is the simplest type of communication. It is used very often in boots stores. For example when customers come into store and need to find out the location of the product. It is very commonly found on a day to day basis. It is used all the time when communicating to customers. For example yesterday I was helping a customer, whilst working on the perfume counter, to find a suitable perfume for her daughters 16th birthday. Written Written communication is one of the most common forms of communication within the business environment. It is key that small business owners and managers have a good level of effective written communication. This will boost the employees to improve their written skills. Examples of written communication that are used on a daily basis within Boots include: * Email * Internet website *......

Words: 1312 - Pages: 6

What Is Communication Unit 1

...------------------------------------------------- What is communication? Communication is a two way process of reaching mutual understanding in which participants not only exchange information but also share meaning. ------------------------------------------------- Why is effective communication important in Health and Social Care? Within a health and social care setting effective communication is important because a lot of information is passed on between people and different services, and if parts of the information wasn’t passed on correctly then people could be deprived of information. Verbal communication is the use of speech to give information. This could be face to face or over the phone. For example, a conversation between two teachers, speaking about a student. Another example is a teacher phoning a parent about a student’s behaviour. The use of gestures while having verbal communication is key, as it shows that the person speaking is confident in speaking in front of another person or a group of people. Non-verbal communication is the passing of information without personally speaking to another person. An example of non-verbal communication, is the use of facial expressions, facial expressions indicate the way a person may feel about something that they have just been told. For example, a doctor telling a patient news about their health. The patient may not respond to the doctor, but they doctor may know that they feel shocked about the news just by the way......

Words: 3719 - Pages: 15

Barriers to Communication in Health and Social Care Unit 1 Level 3

...Barriers to communication There are many factors which may affect an individual's ability to effectively communicate. These factors are known as communication barriers, as they prevent or interfere with the person's ability to send, receive, and/or understand a message For example visual and/or hearing impairments can act as barriers to effective communication. These barriers mean that the person has difficulty is seeing written communication, such as a letter or email, and/or hearing spoken word conversations, for example between a care worker and a patient in a day care centre when the two are discussing future care plans, leading to possible misunderstandings, or embarrassment to the person with the hearing/visual impairment and they cannot fully understand the care worker if the care worker is not aware of, or not seeing to, the persons additional needs. These needs can be seen to by speaking clearly and slowly, and/or repeating, rephrasing what has been said, to help people understand what is being said to them. Time should be given to the message receiver; so that they can digest the information they have received and think about how they want to respond. Electronic devices can also be used, such as text phones, telephone amplifiers and hearing loops, and it is important to give the individuals using the devices enough time to use it whilst communicating. An induction loop system helps deaf people hear sounds more clearly by reducing or cutting out background noise. ...

Words: 882 - Pages: 4

Unit 1- Health and Social Care Communication

...Unit 1: Developing Effective Communication Study Sheet- Key Words Interpersonal Interaction- Interpersonal interaction is the process of sending and receiving information between two or more people. This type of communication encompasses all types of contact between people. For example, asking questions via email/text message is an interpersonal reaction as you do not necessarily have to verbally ask the question, though you are still getting an answer. Interactions are between individuals, which may involve: * Drawings * Touch * Smell * Words * Gestures * Sound Interpersonal Skills- Interpersonal skills are the tools people use to interact and communicate with individuals or groups in an organizational environment. It is the ability to be able to effectively and appropriately communicate with people and stay calm during many different or challenging situations. An example of this could include the inability to negotiate with challenging customers who are complaining about food they have ordered. People need to handle situations like these in a way which does not distress surrounding people. There are seven main areas of interpersonal communication and they include: * Problem-solving * Decision-making * Assertiveness * Verbal communication * Non-verbal communication * Listening skills * Negotiation Reflective Account- Reflective account is the aspect of looking back on previous......

Words: 443 - Pages: 2