Case Study: Siemens in a Sea of Scandals

In: Business and Management

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Case 1: The Portman Ritz-Carlton, Shanghai.

What is the main source behind the Portman Ritz-Carlton’s performance?
Ritz Carlton brought in Mark, who has been in the Hotel business for years and a successful general manage with Ritz Carlton, to turn the hotel around. Mark, with his leadership skills and his people are what turned the Ritz Shanghai to an award winning establishment. The main source behind the turnaround and continued success of the hotel starts with business and talent requirements of the hotel. This is all centered on the hotels mission. “To provide the finest personal service and facilities to our guests who will always enjoy a warm, relaxed yet refined ambience.”

How valuable, rare, and Hard-to-imitate are its human resources?
They are people who care and respect others, who smile naturally, who seek a long term relationship and those who have talent for the job. The hotels focuses on these employee attributes are what lay the foundation for the success of the hotel

How organizationally embedded are its capabilities?
The three goals of the organization are financial results, customer satisfaction and employee satisfaction. The success of the hotel depended upon these three things working in perfect harmony together. Mark placed major focus on the people aspect in order to yield the results he wanted at every angle. Placing emphasis on people led the hotel to focus on hiring individuals that shared the same values.

If you were the general manager of a rival hotel, how would you respond?
Because most companies lack the trust between employer and employee due to the lack of consistency with the so called guidelines of all employees. As a upper management for a the hotel industry I would follow up with the Ritz Shanghai’ strategy. The strategy og the emphasis on people this is what has fueled their growth and made them who they are…...

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