Career Development Plan - Job Analysis and Development

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Submitted By mbutler
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Career Development Plan Part I Megan Butler February 22, 2010 David Spencer, InterClean’s CEO, believes that for the company to remain a major competitor in the sanitation industry, it must meet the new regulations and change their selling point from high quality cleaning products to customized solutions. The merger of Inter-Clean and Envirotech has given the company a new strategic direction in the industrial cleaning service industry. Inter-Clean will begin selling solutions and services, along withthe products. In order to support this new direction, we need create a new sales team through job analysis, create a workforce planning system and select the appropriate employees that best fit the criteria for the team. As a mid-level sales manager, I face the challenge of selecting the members of the new sales team and creating a development plan to help this team succeed with the company’s new strategy. It has been determined that there will be 5-7 new positions to fill by either Inter-Clean or Envirotech. To ensure that we select the right members for this team,we conducted structured questionnaires of current employees and managers. This was the quickest and most cost efficient method to obtain the information we needed. We used the questionnaire developed by the Department of Labor called O*Net. This is a “national occupational information system that provides comprehensive descriptions of the attributes of workers and jobs.” (Cascio, 2005). Based on the responses of the team members we concluded that the main job duties of the new sales team should include: 1) Contacting new and existing customers to discuss their current needs and explain how these needs could be met by InterClean’s new products and services. 2) Open to understanding the customer’s needs and willing to answer customers’ questions about products, prices, services, product uses, and…...

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