Arce Dairy

In: Business and Management

Submitted By aloja
Words 1205
Pages 5
When will customers care about service failures that happened to strangers? The role of personal similarity and regulatory focus and its implication on service evaluation
Abstract
This paper examines an interesting research question: how does a service failure that happen to a stranger customer influence an observing customer's service evaluation? Drawing on the defensive attribution theory and regulatory focus theory, we argue that an observing customer will attribute more (vs. less) blame to the company if the customer involved in the undesirable incident is personally similar (vs. not similar) to him/her. These attributions, in turn, will influence the observing customers to form a negative evaluation on service quality of the company. More importantly, a prevention-focused tendency will intensify the negative impact of personal similarity on service evaluation. Results from two experiments confirmed the hypotheses.

Designing, Administering, and Utilizing an Employee Attitude
Survey

Abstract
Employee attitudes and the inclusion of their opinions and suggestions are most important in today’s global and competitive work environment. In the American businessenvironment, we are dealing with many different generations, each having diverse wants, needs,goals, and aspirations. The more that management knows about their employee’s feelings, theeasier it is to manage their behavior to help them grow and the economy will prosper. Logic andresearch seems to agree that front- line employees are in the best position to assess theorganization’s actions, problems, and proposed solutions.This paper presents a very practical approach to design, administer, conduct respondentfeedback of results, and assist local management in helping to resolve issues and problemsidentified within a department or unit in most organizations based on a real world example.

Keywords:…...

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...Arce History and formulation Ice cream was introduced in the Philippines during the time of the American colonial period when refrigerators and other cooling devices were introduced.[2] While American ice cream was made with cow's milk, using the milk of the carabao, a kind of water buffalo, resulted in a cheaper product which became known as "sorbetes." Both kinds of milk are widely used today. Coconut milk and cassava flour are two other ingredients used that make sorbetes unique from ice cream made in other countries.[3] Flavors also varied from the usual natural fruits such as mango, avocado, melon, jackfruit, coconut to flavors imitating commercial ice cream such as chocolate, cookies and cream, cheese, mocha, ube, etc. The sorbetes industry competes with commercially available ice cream from giant companies operating in the Philippines such as Magnolia, Nestlé, and Selecta, which also started peddling their product in the streets in more sanitized carts. ARCE DAIRY HISTORY "Quality is not just a virtue but a legend." In 1935, Ramon Arce Sr., who died on 1962, in founded the traditional Arce ice cream made out of fresh carabao's milk and and fresh ingredients that gave special flavor and extra high quality.The Filipino style ice cream was sold on public and was brought with the name Selecta Milk and Ice Cream that symolizes Arce's commitment in the family, business and passion. Until 1990 that the stockholders, the family of the company and others partake......

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