Analysis of Measurement

In: Other Topics

Submitted By TiffanyDavis54
Words 1077
Pages 5
Analysis of Measurement to Improve Quality Care

NUR 716
September 12, 2015
Analysis of Measurement to Improve Quality Care In today’s dynamic health care environment, it is essential to recruit nurses to organizations that provide them with adequate resources and support, in order to retain them in the organization (vanWyngeeren & Stuart, n.d.). A hospital-wide problem at the facility in which I am employed is the ability to retain nurses. According to our human resources department, our facility had a 30% turnover rate, for fiscal year 2014. Five percent of this has been involuntary, with the remaining 25% being voluntary. In order to calculate the turnover rate, which is done on a yearly basis, we take the number of employees who have left the facility voluntarily or involuntary and divide this number by the total number of employees. A turnover rate of 30% reflects negatively on our organization and our ability to provide competent and safe nursing care. The impact of a high turnover rate is revealed in workflow inefficiencies such as delays in delivering patient care, unhappy staff, and unhappy patients. All of these things lead to a decrease in quality of care, a decrease in our ability to keep our patients safe, and, ultimately, a decrease in patient satisfaction scores. When patient satisfaction scores are affected, the hospital is at risk of being unable to receive reimbursement from the United States government. A high turnover rate is also a financial burden for any organization. Every time an employee leaves and is replaced, there are costs associated with the process of losing the outgoing employee and hiring and training the incoming one. Training a new employee can cost about half of an unskilled worker’s salary to replace a lost employee. Replacing a technically skilled employee or a high-level manager can cost as much as three to five…...

Similar Documents

Performance Measurement

...makes performance measure selection difficult. Generally, performance measurement research focuses on analyzing performance measurement systems that are already in use, categorizing performance measures and then studying the measures within a category, and building rules of thumb or frameworks by which performance measurement systems can be developed for various types of systems. Beamon (1996) presents a number of characteristics that are found in effective performance measurement systems, and can therefore be used in evaluation of these measurement systems. These characteristics include: inclusiveness (measurement of all pertinent aspects), universality (allow for comparison under various operating conditions), measurability (data required are measurable), and consistency (measures consistent with organization goals). Besides analyzing the measures based on their effectiveness, benchmarking is another important method that is used in performance measure evaluation. Benchmarking can be useful in that it can serve as a means of identifying improvement opportunities. Camp (1989) provides an excellent, comprehensive discussion of benchmarking. In order to study the large number of performance measures available, researchers have categorized them. Neely et al. (1995) present a few of the categories in the literature, including: quality, time, flexibility, and cost. This categorization is a useful tool in systems analysis. For example, a model may be developed to improve one......

Words: 2747 - Pages: 11

Measurement

...Vershire also has some issues on the performance measurement report and evaluation system. Besides the inefficient way to measure manufacturing efficiency, performances of plant managers are measured based on the metric that they cannot directly control, i.e. sales. Therefore the related compensation packages and promotions mislead and lack sufficient incentives to motivate plant managers. As illustrated before, it is inappropriate to treat a plant as a profit center, rather than an expense center. Due to the manufacturing nature, plants have fully control on costs and should be motivated to lower the cost to make contributions to the revenue. Monthly performance evaluation report and supporting report for a plant showing both sales and costs in Exhibit 2 and 3 are submitted by each plant and reviewed by corporate management. Items that failed to meet the budgeted targets require explanations from plant managers, no matter it is cost-related or sales-related. Moreover, sales report on plant basis is confusing by itself since products are sold on district basis. The sales department had sole responsibility for the price and delivery schedules, which are not identical in each order because of contingencies such as traffic, weather, and sick staff. Plant managers have no way to explain the detailed decision making process of sales department to provide a sufficient explanation to sales failures without asking sales department. Furthermore, second-hand information tends to be......

Words: 629 - Pages: 3

Measurement Scales

...Measurement Scales Tina M. Biebl MKT / 441 Marketing Research University of Phoenix Introduction A poorly designed questionnaire may not obtain the results the firm or organization is looking for. There are four categories in which numbers are generally grouped. In increasing order of sophistication, they are (1) nominal numbers, (2) ordinal numbers, (3) intervally scaled numbers, and (4) ratio-scaled numbers. This paper will examine each briefly and how they can be used effectively in the design of a survey questionnaire. Qualitative Data Data that can be categorized into one of several non-numerical categories is qualitative. You are recording some quality that the data possesses. Care needs to be taken to avoid assigning numbers to the categories then computing with them. This type of data is either nominal or ordinal. Nominal The number we assign to some object, idea, or behavior is entirely arbitrary, although in some cases a tradition may establish the rules of assignment. If measurements are assigned arbitrary numbers, they are called nominal numbers, and their sole purpose in the analysis is to differentiate an item possessing one characteristic from an item possessing a different characteristic. Nominal data is a type of categorical data in which objects do not have a natural, meaningful order. You can count but not order or measure nominal data. Only calculations based on the frequencies of occurrence are valid. Nominal scales have no......

Words: 758 - Pages: 4

“a Critical Analysis of Balanced Scorecard as a Performance Measurement Tool: an Overview of Its Usage and Sustainability”

...A critical analysis of Balanced Scorecard as a performance measurement tool: an overview of its usage and sustainability A iti al a alysis of Bala ed “ o e a d as a pe fo TABLE OF CONTENTS a e easu e e t tool: a o e ie of its usage a d sustai a ility TOPICS PAGE i ii iii iv-v LETTER OF TRANSMITTAL DECLARATOIN ACKNOWLEDGEMENT ABSTRACT CHAPTER ONE INTRODUCTION 1.1 Background of the study 1.2 Objective of the study 1.3 Scope of the study 1.4 Methodology 1.5 Limitations of the study BALANCED SCORECARD 2.1 Overview of the Balanced Scorecard (BSC) 2.2 Objective 2.3 Design 2.4 Original design method 2.5 Improved design method 2.6 Popularity 2.7 Variants and alternatives CRITICAL ANALYSIS ON THE CONCEPT & USING OF BALANCED SCORECARD WHETHER IT IS THE UNIVERSAL SOLUTION FOR THE BUSINESS MANAGEMENT? 3.1 Crucial investigation of the concept and using of Balanced Scorecard 3.2 A comprehensive new approach for the measurement and management 3.3 Is the Balanced Scorecard a universal key to the business management? 3.4 Balanced Scorecard: a question of conjecture and application CHAPTER FOUR: THE SUSTAINABILITY OF THE BALANCED SCORECARD 4.1 The Balanced Scorecard: an instrument for sustainability management 4.2 Different possible approaches of integrating environmental and social aspects 4.3 The process of formulating a sustainability Balances Scorecard 4-7 5 5 5 6 7 8-15 9-11 12 12-13 13 14 14 14-15 16-25 CHAPTER TWO CHAPTER THREE 17-21 21-22 22-23......

Words: 10563 - Pages: 43

Measurement of Poverty

...Measurement of poverty By Name: Course code+ Name: Professor: Institution: City and State: Date: Measurement of Poverty Over the past few decades, there have been dramatic socio-economic and environmental changes around the globe. This has affected phenomena such as growth of the population, rapid urban development, and increased levels of poverty (D’Ambrosio, Deutsch and Silber, 2011). It has also influenced the changes in climatic conditions, increased natural calamities which impact the socio-economic development in different parts of the world. As a result, more people have been exposed to the negative effects of the occurrence of different hazards (D’Ambrosio, Deutsch and Silber, 2011). This leaves the affected populations suffering in poverty, thus increasing their numbers. Increased levels of poverty led to the formation of policies by the United Nations to combat the rising cases of poverty with the aim of reducing the number of people living in poverty by halve before the year 2015. Formulation of the millennium development goals which features the quantitative objectives and indicators set to measure the progress towards the war on poverty eradication took course. To establish the level of poverty in the society, therefore, measurement should be performed severally using a number of available tools (Davidson and Duclos, 2000). This will aid in determination of the extent of its effects throughout the world. This paper aims at discovering the......

Words: 3454 - Pages: 14

Performance Measurement

...In this paper the subject to compare and contrast will be of three performance measurements, which can be used by the project manager during a project. Performance measurement is a numeric description of the work during a project and the results once the project is complete (Office of Financial Management, 2009). The performance measures provide the project manager and the team about progress in meeting the goals and objectives of the project. Measuring performance allows budget decisions, better management, and accountability for the project manager. The three performance measures, which will be addressed, are quality, key milestones, and target costs. Quality Quality is measured by the percentage of what is produced or received, which meets the specification of the project the first time, without any reworking. The measurement of quality entails assessing the effectiveness of the management of quality and determining problem areas, opportunities, savings, and action priorities (Performance management, 2011). Costs indicate the quality of the project. Prevention costs are costs planned and incurred before the project is started. As the project progresses, other costs such as appraisal, failure, internal, and external failure are other types of quality-related costs (Performance management, 2011). These costs are indicators to the project manager alerting him or her of quality suffering because of complaints, waste, rework, and repairs relating to the project. ......

Words: 814 - Pages: 4

Performance Measurement

...Performance Measurement Robert Campbell MGT/437 March 14, 2011 Sunil Mehta Performance Measurement According to NY Government (n.d.) website, “Strategic, performance measurement-based management systems allow an organization to align its business activities to its strategy, and to monitor performance toward strategic goals over time” (para. 1). Each measurement should be objective, easy to understand, controllable by minimizing outside influences, timely, accurate, cost-effective, useful, motivating, and trackable (NY Government, n.d.). The use of performance measurement is important because the stock market’s volatility has shown that financial measurement is not the only measurement. By using measurement techniques companies can compare themselves to established norms. In this discussion there will be a look at three different types of performance measurement systems, what they do and how they are used. These systems identified are the balanced scorecard, performance dashboards, and the economic value added. The balanced scorecard is a strategic planning and management measurement style widely used throughout the business world to bring its business activities in line with the vision and strategy of the organization (Balanced Scorecard Institute, 1998-2010). According to the Balanced Scorecard Institute (1998-2010) the implementation increases focus on strategy and results, increases organizational performance by measuring what is important, and aligns......

Words: 1326 - Pages: 6

Experimental Measurement

...Article Astronomy December 2010 Vol.55 No.35: 4010–4017 doi: 10.1007/s11434-010-4197-x SPECIAL TOPICS: Experimental measurement of growth patterns on fossil corals: Secular variation in ancient Earth-Sun distances ZHANG WeiJia1,3,4*, LI ZhengBin2,3 & LEI Yang1 1 2 Department of Physics, Peking University, Beijing 100871, China; Department of Electrical Engineering and Computer Science, Peking University, Beijing 100871, China; 3 State Key Laboratory of Advanced Optical Communication Systems & Networks, Peking University, Beijing 100871, China; 4 Committee of Yuanpei Honors Program, Peking University, Beijing 100871, China Received June 3, 2010; accepted July 22, 2010 In recent years, much attention has been given to the increase in the Earth-Sun distance, with the modern rate reported as 5–15 m/cy on the basis of astronomical measurements. However, traditional methods cannot measure the ancient leaving rates, so a myriad of research attempting to provide explanations were met with unmatched magnitudes. In this paper we consider that the growth patterns on fossils could reflect the ancient Earth-Sun relationships. Through mechanical analysis of both the Earth-Sun and Earth-Moon systems, these patterns confirmed an increase in the Earth-Sun distance. With a large number of well-preserved specimens and new technology available, both the modern and ancient leaving rates could be measured with high precision, and it was found that the Earth has been leaving the Sun...

Words: 9003 - Pages: 37

A Summary and Critical Analysis: “the 7 Deadly Sins of Performance Measurement and How to Avoid Them”

...A Summary and Critical Analysis: “The 7 Deadly Sins of Performance Measurement and How to Avoid Them” Doris Willis Ottawa University May7, 2016 Productions-Operations Management – OAD 30013 Review: Hammer, M. (2007). “THE 7 DEADLY Sins OF PERFORMANCE MEASUREMENT [and How to Avoid Them],” MIT Sloan Management Review, 48(3), 19-28. Business managers are responsible designing and using metrics to track and improve operating performance to ensure customers are satisfied, productivity increases, and to boost sales. Operational performance measurement is one of the toughest problems facing many organizations nowadays. “The 7 Deadly Sins of Performance Measurement and How to Avoid Them” by Michael Hammer seeks to answer why companies fall target to recurring mistakes when using metrics. Ultimately, this article documents and evaluates seven prevalent mistakes exploited and how each improbity circumvents performance management and how to elude them. Summary The article centers on interviews with various executives. The consensus is managers’ do not use metrics effectively; they measure either too much or too little or the wrong things. Numerous companies implement metrics without giving any thought to the consequences of these metrics. He notes many of the operational metrics used by businesses make little or no sense. Hammer spells out the general dissatisfaction managers’ feel with metrics. Hammer outlines two routes that will ensure......

Words: 835 - Pages: 4

Physiological Measurements

...Danielle Fuller Unit 335 CA Physiological measurements OUTCOME 1: Describe current legislation, national guidelines, organisational policies and protocols affecting work practice. When taking physiological measurements you have to take into account of the standard precautions. Bullet pointed below are some of the legalisations that relate to taking physiological measurements. Confidentiality * It is important to think about confidentiality when taking a patients physiological measurements because by law patients notes and details have to be kept private. Health & Safety Act 1974 * It is important to have knowledge of the health & safety at work act 1974, because this outlines your responsibilities as an employee, some of these include, correct use of work items provided by your employer, for example physiological measurement tools. Consent * Consents is a patient’s voluntary agreement for a health care worker to provide care. It is extremely important to have a patients consent before taking physiological measurements because a competent adult has a right under common law to grant or withhold consent. OUTCOME 2: Explain the principles of blood pressure to include: • blood pressure maintenance • differentiation between systolic and diastolic blood pressure • normal limits of blood pressure • conditions of high or low blood pressure What is a blood pressure? Blood pressure is measured in millimetres of mercury (mmHg). The reading of a blood......

Words: 1512 - Pages: 7

Measurement

...a 10 stage column. The feedrate is 65 kg/hr entering at stage 5. The objective is to separate the mixture into a top product of 95 wt% methanol and a bottom product of 5 wt %. The feed is liquid at its boiling point. The condenser is a total condenser. The reflux flow is 36 kg/hr. a) What are the material flows through this system (external liquid and internal liquid and vapour flows) ? b) Suggest a possible control strategy for this column. Summary Rules of thumb, common sense and a basic knowledge of chemical engineering can generally be used to specify an appropriate manipulated variables and hence the control scheme of a distillation column. However, this basic knowledge should also be complemented by rigorous systems analysis. To do this it is necessary to consider distillation column modelling in greater detail. 12 ...

Words: 2663 - Pages: 11

Productivity Measurement

...Productivity measurement Productivity is a measure of output from a production process per unit of input. Productivity is a measure of the effective use of resources, usually expressed as the ratio of output to input. Productivity is the value of outputs produced (Goods & Services) divided y the value of input resources. It is the quantitative relationship between what we produced and the resources used. So in shortly we can say: Productivity = [pic] In general sense productivity is an economic measure of efficiency that summarizes the value of outputs relative to the value of inputs used to create them. In economic sense, productivity is a measure of production output per unit of production input. This refers, to the ratio of output and input in the production process. Importance of Productivity 1. Productivity is an important device for comparison of performance for various organizations. 2. Productivity increases the rate of low cost per unit and results in lower price. 3. Education, Research and Development, technology are positively correlated to productivity 4. reduction of poverty 5. It helps companies in measuring their strength and weakness. 6. it helps to know the contribution of different input factor used in conversion process 7. it is an indicator of how well the factors the production are utilized 8. it is an indicator of competitive position of an organization 9. it partially determines the......

Words: 3061 - Pages: 13

Performance Measurement

...Introduction The topic of contrast and comparison contained within this paper consists of the evaluation of three individual performance measurements that exist in management. The individual performance measurements are broken down in order to better understand the inner workings of such measurements goals. Therefore the end result will be measured by how important performance management actually is. In the world of business there are many cliché’s about how performance measurements are implemented and what they actually do such as “if your company doesn’t measure results then you can’t tell success from failure.” http://www.balancedscorecard.org/Home/tabid/36/Default.aspx The key focus on strategic objectives should always articulate precisely what the organization wants to accomplish which is the key to finding accurate, true, strategic measurements. The strategic performance measures will allow the organization to monitor the implementation and effectiveness of the operational efficiency. The best performance measures will provide a way to monitor and see if that strategy is actually working. Focusing on the importance of the employee’s contribution to the success of the organization is another important measure that can be added along with providing a common language for the communication of everyone. Performance measurement is so vital in the structure of an organization because it is an ongoing and constant reporting and monitoring of accomplishments. ......

Words: 735 - Pages: 3

Measurement

...MEASUREMENT: Measurement is the heart of scientific discipline. It is the process of assigning numbers to objects or observations, the level of measurement being a function of the rules under which the numbers are assigned. According to Zikmund, “Measurement is the process of describing some property of a phenomenon of interest, usually by assigning numbers in a reliable and valid way”. In our daily life we are said to measure when we use some yardsticks to determine weight, height or some other features of a physical object. We also measure when we judge how well we like a song, intelligence, achievement, attitude, perception regarding quality. We, thus, measure physical object as well as abstract concepts. Measurement is a relatively complex & demanding task, especially so when it concerns qualitative or abstract phenomena. So, technically speaking, measurement is a process of mapping aspects of a domain onto other aspects of a range according to some rule of correspondence. It is a collection of quantitative data. TYPES OF MEASUREMENT: 1) Nominal measurement: All qualitative measurements are nominal, regardless of whether the categories differ from one another only in names. Nominal measurements represent the most elementary level of measurement in which values are assigned to an object for identification or classification purposes only. In nominal level of measurement, the categories differ from one another only in names. In other words, one category of a......

Words: 4319 - Pages: 18

Productivity Measurement

...Productivity measurement Productivity is a measure of output from a production process per unit of input. Productivity is a measure of the effective use of resources, usually expressed as the ratio of output to input. Productivity is the value of outputs produced (Goods & Services) divided y the value of input resources. It is the quantitative relationship between what we produced and the resources used. So in shortly we can say: Productivity = In general sense productivity is an economic measure of efficiency that summarizes the value of outputs relative to the value of inputs used to create them. In economic sense, productivity is a measure of production output per unit of production input. This refers, to the ratio of output and input in the production process. Importance of Productivity 1. Productivity is an important device for comparison of performance for various organizations. 2. Productivity increases the rate of low cost per unit and results in lower price. 3. Education, Research and Development, technology are positively correlated to productivity 4. reduction of poverty 5. It helps companies in measuring their strength and weakness. 6. it helps to know the contribution of different input factor used in conversion process 7. it is an indicator of how well the factors the production are utilized 8. it is an indicator of competitive position of an organization 9. it partially determines the peoples standard of living within a......

Words: 3053 - Pages: 13